We recently purchased a Square Register, and when someone uses a gift card to pay, the receipt is not showing the gift card balance. We have found that if we reprint receipts by going to Transactions - New Receipt - Paper receipt, the reprinted receipt is showing the gift card remaining balances. We also use an ipad and Square POS in another area, and the receipts from the ipad are showing gift card balances. Is there a setting that we need to know about so that the original receipts printing on the Square Register show this information?
