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Square Register - print ONLY online orders

I'm using Square Register connected to a Star printer.  I'm using the Orderspoon app to accept online orders.  I want to print the order tickets only for the online orders that come in - not for the orders that we manually enter in while standing at the register.  I can only figure out how to make it be all one way or the other.  Is it possible to just auto-print online orders?

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Square Community Moderator

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Okay, I just got confirmation from our Product Team that CS is correct - There is a parity gap btwn iOS devices and the Register that runs off different software.  The Register's printer settings do not support the differentiation between in-person orders and online orders at this time. 

 

Sorry for the mix up, but they are working to close those gaps as we speak. @jmsd27 

Justin
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Message 8 of 12
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Square Community Moderator

Try Settings > Hardware > Printers >  Online Order Tickets > Toggle on. Then go back to the Printers page to make sure In-Person order tickets are disabled. 

 

Not sure if this works with orders ushered through 3rd party apps like Orderspoon though. Try it and let me know how it goes. 

 

@jmsd27

Justin
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Message 2 of 12
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Thanks for the reply.  I don't have an option on my software to disable in-person orders.  The only option I have on the Printers page is to print order tickets or not.

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Square Community Moderator

@jmsd27

 

Hmm, and the software is up to date correct? 

Justin
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Message 4 of 12
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I assume it is?  I've had it less than a year.  It's connected to the internet, so I assume it gets regular updates.  I called Square support the other day and they told me there wasn't any way to just enable online only order printing, short of creating a category just for only orders and then disabling order printing for all other categories.

 

@JustinC 

Message 5 of 12
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Square Community Moderator

Hmm, I just checked using the POS app on my iPhone. Must be a limitation with the Square Register I assume. Did you talk to CS before or after your initial post. 

 

Justin
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Message 6 of 12
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@JustinC I talked to the a day or so after the original post

Message 7 of 12
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Square Community Moderator

Best Answer

Okay, I just got confirmation from our Product Team that CS is correct - There is a parity gap btwn iOS devices and the Register that runs off different software.  The Register's printer settings do not support the differentiation between in-person orders and online orders at this time. 

 

Sorry for the mix up, but they are working to close those gaps as we speak. @jmsd27 

Justin
Community Moderator, Square
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Message 8 of 12
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Makes sense.  Thanks for the update and your help.

Message 9 of 12
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Justin, Has this fix been completed? 

Message 10 of 12
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I can confirm this still isn't working on the square register, oddly enough it worked perfectly fine on the free version, but not the $60 a month version I'm using now, which is frustrating to say the least.   I  figured the paid version would have everything  the free one does plus a whole more for the cost to go to $60 a month from $0 a month

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