Hi community! 👋
As part of the Seller Community's first birthday, we'd like you to tell us your favorite customer service tip in one quick sentence. For example: the "customer is always right" or "always listen to what clients have to say."
Don't forget to vote for your favorite tips by giving them a like! The person with the most likes will get a special surprise from Square HQ! ❤️
We always use the G.U.E.S.T. approach.
G. Greet each and every customer as soon as they come up to the counter.
U. Understand the customer's needs and fulfill them.
E. Eye Contact, be sure to use direct eye contact with the customer.
S. Suggestive Sell something that goes along with the items your customer is interested in.
T. Thank each and every customer who enters your Store.
03-20-2017 06:53 AM - edited 03-20-2017 06:56 AM
Re: Tell Us Your Favorite Customer Service Tip
First and foremost, make sure you're well versed and fluent using Square.
I do very few Square transactions (most of mine are online), and it's important to not bog down the transaction trying to figure out my own gear!
I always go through the swipe, chip and tap processes before a show. Good stuff Square, thanks.
When taking cash or check for an invoice, mark the invoice as paid the moment you recieve funds.
Detail: Even if the customer is still present with you, this will help keep your accounting tidy, and keep your customer confident in your dealings. Invoices marked paid at a later date, days, weeks, or months after recieving can cause confusion, and in worst case scenarios disputes.
I've been in my freelance business on and off for a few decades now. I love the Square “Point of Sale” app and functionality! My suggestion is to add the % cost of transferring your customer payments to your bank INTO the invoice amount you are charging them. I don't know about anyone else but it drives me crazy that my numbers don't match my records; I feel like I am missing hard earned income. It is what it is, so work it in; you earned it. :)