Solved: Re: Tell Us Your Favorite Customer Service Tip

Kpay · ‎03-13-2017

Hi community! 👋

As part of the Seller Community's first birthday, we'd like you to tell us your favorite customer service tip in one quick sentence. For example: the "customer is always right" or "always listen to what clients have to say."

Don't forget to vote for your favorite tips by giving them a like! The person with the most likes will get a special surprise from Square HQ! ❤️

Ron · ‎03-25-2017

We always use the G.U.E.S.T. approach.

G. Greet each and every customer as soon as they come up to the counter.

U. Understand the customer's needs and fulfill them.

E. Eye Contact, be sure to use direct eye contact with the customer.

S. Suggestive Sell something that goes along with the items your customer is interested in.

T. Thank each and every customer who enters your Store.

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KJugGuitars · ‎03-20-2017

First and foremost, make sure you're well versed and fluent using Square.

I do very few Square transactions (most of mine are online), and it's important to not bog down the transaction trying to figure out my own gear!

I always go through the swipe, chip and tap processes before a show. Good stuff Square, thanks.

Ken Jenkins

Owner/Operator

KJug Guitars

scooterjoes · ‎03-20-2017

Treat customers as guests, and the way you would want to be treated.

Kpay · ‎03-20-2017

Thank you @scooterjoes and @KJugGuitars - love these!

egdflabs · ‎03-20-2017

When taking cash or check for an invoice, mark the invoice as paid the moment you recieve funds.

Detail: Even if the customer is still present with you, this will help keep your accounting tidy, and keep your customer confident in your dealings. Invoices marked paid at a later date, days, weeks, or months after recieving can cause confusion, and in worst case scenarios disputes.

picket98376 · ‎03-23-2017

Always great your customers when they walk on the door.

scooterjoes · ‎03-23-2017

I think you mean "greet" 😀

picket98376 · ‎03-23-2017

Yes thank you! Posting before coffee 😊

poohbear373 · ‎03-24-2017

Make sure to thoroughly confirm order and provide receipt for all transactions with a smile. But formost always ask for the refferal!!!

Bean · ‎03-25-2017

I've been in my freelance business on and off for a few decades now. I love the Square “Point of Sale” app and functionality! My suggestion is to add the % cost of transferring your customer payments to your bank INTO the invoice amount you are charging them. I don't know about anyone else but it drives me crazy that my numbers don't match my records; I feel like I am missing hard earned income. It is what it is, so work it in; you earned it. 🙂