Ah, I needed to slow down and consider the directions as I do with my business.
I must add... I do not meet a large amount of my clients. What I wrote not in the service vein as the question asked. I aplogize. I expressed more of a "when dealing with a cusomer" concern that is: Transfer the cost to the client invoice total.
To that end, I agree with treating ALL clients extremely well! 🙂
We always use the G.U.E.S.T. approach.
G. Greet each and every customer as soon as they come up to the counter.
U. Understand the customer's needs and fulfill them.
E. Eye Contact, be sure to use direct eye contact with the customer.
S. Suggestive Sell something that goes along with the items your customer is interested in.
T. Thank each and every customer who enters your Store.
I own a service business. The best things my customers always praise us on is that we call prior to coming over. This allows them to prepare for our arrival. I also tell my technicians keep the customer involved as you go. Meaning, explain the problem you find and then a detailed explanation of the steps you are going to take to remedy this issue. And always show the customer the failed part if any.
@FirstSource, thanks for your comment! I love the idea of calling before you arrive - as a customer that would definitely make me feel more prepared! Agree that it's always nice to keep your customer involved in the explanation and help keep them informed of what's going on. Thanks again for the tip!