x
Highlighted

Re: CBD Oils and Balms - Ok with Square?

Thanks for the reply!
It probably changed 4 seconds after you posted. LOL.

Times they are a changin'

 

Message 81 of 116
662 Views
Highlighted

Re: CBD Oils and Balms - Ok with Square?

Tom, my account has been setup since September 19th.  I used an invitation URL to the CBD Early Program.  However, I do not see anything to indicate that my store is in the CBD program.  I have a physical retail store set to open next week.  I have communicated to Square Support numerous times and am told I don't have an account manager so I cannot get anyone to help me.

 

Message 82 of 116
541 Views
Highlighted
Admin

Re: CBD Oils and Balms - Ok with Square?

I'm so sorry for the delay. As soon as your application has been reviewed you'll be notified by email. We have had a lot of interest in the program so the review timeframe is taking longer than expected. I'm sorry again that you've been waiting but I really appreciate your patience in the meantime. 

Helen
Seller Community Manager, Square
Find step-by-step help in our Support Center
Message 83 of 116
703 Views
Highlighted

Re: CBD Oils and Balms - Ok with Square?

Do these increased fees apply to only CBD product or to all products sold by a business?

Message 84 of 116
685 Views
Highlighted
Square Community Moderator

Re: CBD Oils and Balms - Ok with Square?

Hey @pupcakes! Once we approve an account for CBD, the increased fees apply to all payments processed through the account, CBD product or not.

 

If a large percentage of the products you'll be selling will contain CBD, I would recommend processing payments on two separate Square accounts - one for CBD products and one for non-CBD products.

Valentina
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 85 of 116
652 Views
Highlighted

Re: CBD Oils and Balms - Ok with Square?

Can we have two accounts with one company and the same info?

Message 86 of 116
646 Views
Highlighted
Admin

Re: CBD Oils and Balms - Ok with Square?

You absolutely can, @Chad2 - as long as the email address used to activate the second account is different from the first one. Create your other account straight from Square's homepage

Justin
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 87 of 116
617 Views
Highlighted

Re: CBD Oils and Balms - Ok with Square?

I recently completed the onboarding for a CBD account and I had a few questions:

 

1. I do have hemp flower products but I was not asked for COA's on them confirming they contain under 0.3% THC. I do have lab results on all of them and they are visible on my website, perhaps they accessed them that way during the review? Just want to make sure I'm in compliance on that. 

 

2. I've had a slight change to my store's return policy since I answered the initial onboarding questions. I remember one question asked for the policy. Do I need to update this somewhere with Square?

 

3. My store has not launched yet, I hope to be running within the next month or so but I just wanted to make sure my account would not be deactivated for any length of inactivity?

 

 

Message 88 of 116
576 Views
Highlighted
Admin

Re: CBD Oils and Balms - Ok with Square?

What's up @lu6471 - Thanks for posting !

 

Hmmm, these are great questions. I'm going to surface these to our CBD team to get you the best answers. I'll circle back here when I get an update, so be on the lookout!

 

PS - Welcome to the Community! Nice to see a new face around here 🤗 

Justin
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 89 of 116
543 Views
Highlighted

Re: CBD Oils and Balms - Ok with Square?

Hi @JustinC,

Thank you. Any update?

Message 90 of 116
485 Views