The title of this thread has been edited from the original: CBD Oils and Balms - Ok with Square?
I'm in a professional forum where we are discussing whether our Square accounts will be terminated for retailing commercially available CBD products such as the balms from CBDclinic.co or ingestible oils such as https://realscientifichempoil.com/ .
To my knowledge these products contain no THC which is the psychoactive compound in cannabis, and are therefore legal. Can you please advise us on the matter?
Good news, folks! We're launching an early access program to support the sale of some CBD products! 🎉
Generally speaking, sellers in the program can accept payments and carry items that meet the following requirements:
- Hemp and hemp-derived CBD products that have less than 0.3% THC in all states excluding Idaho and South Dakota. Payment acceptance is for the US only at this time.
- No marijuana or marijuana derived products; products that contain more than 0.3% THC, illegal drugs and products that otherwise violate Square’s Payment Terms.
- No hemp flower.
- Included items cannot make health claims.
For more details on eligibility, head over to this resource in our Support Center: Accepting Payments for CBD in Square Early Access Program.
👉 To complete an application form and request an invite to join, go to to www.squareup.com/solutions/cbd, then click Get Started. 👈
Thank you for your patience as we continue to work on this endeavor! We're excited to help our sellers by offering a reliable solution for CBD sales.
I asked our team about this and they confirmed that we are unable to support these kinds of products.
While these items may be legal, we are obligated by our agreements with the card networks and other financial institutions that limit our ability to support your business.
I really appreciate that you took the time to check this with us! If you have questions about your account specifically let me know and our Compliance team will be happy to reach out to you directly.
Seller Community Manager, Square
Find step-by-step help in our Support Center
Thank you for checking in, @Stvnsnwdy. We surfaced your post with our Compliance Team and we’re unable to support CBD sales at this time. Unfortunately, we’re unable to comment on any future plans for Square’s Payment Terms. Appreciate your understanding—we'll certainly announce any updates as they become available.
Hi @badgervapes, thanks for the post. To answer your question, no, we cannot support the sale of products that violate our terms of service, and that would include using Square Point of Sale to manage cash-only transactions for these products. We appreciate that you took the time to check in with us.
Hey @vistasign, thanks for weighing in with that information. I went to check for any updates, but there isn't anything that I can access and share out right now. We will definitely circle back to this post as soon as any developments come through.