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Re: CBD Oils and Balms - Ok with Square?

I have been waiting nearly 7 weeks now.  I sent int he application on Oct 3rd within an hour of the public announcement. Surely, there can't be that many merchants ahead of my application.  Is Square only focusing on larger merchants at this time?  I wouldn't mind waiting if I had a timeline .... but the endless waiting with no update or response is incredibly frustrating.

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Re: CBD Oils and Balms - Ok with Square?

Hi @hburt! I'm so sorry you still haven't heard anything. I've just sent you a private message so we can take a closer look. 

Helen
Seller Community Manager, Square
Find step-by-step help in our Support Center
Message 92 of 116
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Re: CBD Oils and Balms - Ok with Square?

I hope you get better and quicker answers than us. Our accounts are now basically frozen until Square tells us that we are all clear. We have deposits just sitting in limbo and it is really hurting this small business. 

Message 93 of 116
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Re: CBD Oils and Balms - Ok with Square?

I was told to fill out this "application" and wait 6 weeks.https://squareup.com/us/en/solutions/cbd Feels more like a contact form than an application but I'm hoping it works. I have seen some large CBD shops using square but if we all have to wait til revenue hits $10K a month they are penalizing small business for sure. Fingers crossed for all of us that what I was told was incorrect. 

Message 94 of 116
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Re: CBD Oils and Balms - Ok with Square?

Im in the same boat!  I have $$ sitting there that I cannot access!  I do not even sell CBD out of my location therefore not processing payments through Square and they STILL have my account suspended!  There's no telephone number to contact this department either.... I'm beyond frustrated

Message 95 of 116
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Re: CBD Oils and Balms - Ok with Square?

Hello there! All my deposits have been deferred until my account is verified! I have tired a million different ways to email square, verify my account (the form square asked for me to fill out (for the thc lab levels) will not allow a secure pdf file to be uploaded. I have been without my funds for almost 2 weeks and I don’t even sell but 2-3 cbd hair products and salves a week. This has been a huge inconvenience for my small business and family. They are withholding the funds from 2 weeks from my salon! Can anyone help me? I am completely at a loss here! We have a very small line of cbd hair products and I had no idea this was even an issue, since it’s legal in my state. 

Message 96 of 116
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Re: CBD Oils and Balms - Ok with Square?

@SPowell12  Do what I did. Remove any mention of CBD from your items/categories and process your CBD sales outside of square (paypal, venmo, ole' fashioned cash).

 

Then call square customer service (use the 1-800 number, choose the option for sales, then ask to be transferred to someone who can help) and tell them you're no longer processing CBD sales with square. That should get the ball rolling for you again.

 

If you're like me and your main revenue source isn't CBD it's not worth the across-the-board rate hike square will charge you anyway, because the higher fees apply to all sales, not just CBD items. My customers grumbled at first but when I explained to them exactly what square was doing and why I need to process CBD separately they more than understood.

 

Square has major holes in their CBD program and they refuse to address them. It's unlikely we'll see any real resolutions that work for us teensy businesses anytime soon. It's sad to see a once small biz friendly solution turn into the anthesis of what it started as.

 

Anywho, Hope this helps.

Message 97 of 116
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Re: CBD Oils and Balms - Ok with Square?

Hey Square team, @Tom@JustinC@Valentina@Helen 

 

I've read through this community thread and it looks like there are some delays. Three weeks ago, I reach out to customer service, and a few days later rep. KB told me to submit my business details. I submitted 2 weeks ago and haven't heard anything. If it helps to expedite the process, my products (oils, isolates, balms, etc.) are lab-certified to be 99.9999% free of THC and I don't sell smokable flower. Sorry to be reaching out during the holidays, but really need to start the ball rolling soon! 

Message 98 of 116
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Re: CBD Oils and Balms - Ok with Square?

Hey there! 
Mae has a little luck with messaging Facebook and Twitter! Someone did help us to “upload” a file they now require for sales of cbd products. I have since removed all cbd products from my inventory (since if they are going to up my swipe fees,I’ll just cut square out for those sales) and still have been wanting for since the 17th for my deposit of over $3000 that is suspended and will not transfer until this is resolved. I am pretty upset about this issue. It’s a HUGE inconvenience for me and our business. I’m not even sure how this is legal to withhold payments when my cbd sales are very small, and I own a hair salon. I hope things work out for you or someone else responds! Glad it’s not just me but I hate we are in this boat and have no outcome or answers right now! 😞 

Message 99 of 116
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Re: CBD Oils and Balms - Ok with Square?

Totally agree. Doesn't seem legal when our products are completely legit. Hope it all works out for you too!

Message 100 of 116
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