Whats the best way to deal with returned checks.
A customer wrote a check back in Nov that was misplaced by our employee. When we found it at the end of Dec it was rung into square POS and deposited in our bank. In the mean time the customer issued a stop payment without telling us so the check was not honored. He has since replaced the check and his account is all squared up.
However now we show two payments from the same guy for the same thing. I've tried searching for answers and came up empty.
Is there a way to simply void the old transaction? In the dashboard I only see the option to issue a refund however a message pops up saying the dollar amount will be deducted from my bank account.
I realize in hindsight the replacement check should not have been rung up in square as a new transaction but that is now water under the bridge.
Thank you in advance for any help.
