Thanks for including those screenshots, @Rp3 - very helpful! And thanks for your patience here. I am going to step in for Alex on this one while he's out.
The Upcoming Orders tab will automatically queue up orders that need attention within the Prep Time you've set up for your business. Once an order moves within the allotted prep time window, it will automatically move to the Upcoming tab. More on this from this thread here.
I personally don't think you sound mean, at all! On the contrary, we are quite grateful for your helpful feedback. At the end of the day, small changes and improvements can make a large impact on your business and we want to make sure we can assist in providing the most streamlined and efficient product we can.
I'm flagging this thread over to our Product Teams for more visibility. Should any changes come down the pipeline, we will reach back out here and let you know.
Joe
Community Moderator, Square
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