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Why are all of my services not visible to customers on my Appointments booking site?

The title of this post has been edited from the original: Add services to appointments

 

it seems you can only add 4 items to the on line appointment scheduling system, and they show up in the order you flip the switch allowing Customers to book on line.  Is this true?

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Re: My full list of services is not showing up on online booking

Hey @Findlay,

 

It sounds like some services may not have the “Online Booking” setting turned on.

 

You can find the setting by clicking on each service individually in the appointments area of your Dashboard. It’s the bottom-most setting in the service details section that pops open.

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You can add many more than 4 services to your online booking site, @Precisedge🎉

 

If you currently have more than 4 services in your Service Library, but aren't seeing them all of your booking site, there are a couple of different things to consider. You may not currently have all of your services enabled to be bookable by customers online. To make sure that your service is bookable through your booking site, click on a service in your Service Library to edit it. If you scroll to the bottom of the Edit Item screen, you'll see this option:

 

 

Once you've toggled this setting on, it will turn blue and you'll see a couple of line items appear - shown in the second screenshot. Keep in mind that you will not be able to make services bookable online if your service does not have a duration set! The Bookable by Customers Online option will be greyed out if you haven't yet set a duration for the service. Let us know if this doesn't get you where you need to be, and we can dig in a bit more @Precisedge!

 

 

Valentina
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Hi and welcome, @innerlightjourn! 👋 I've moved your post to a thread where another seller had a similar question - my post should help clarify what you're seeing. If it doesn't, I'd also recommend making sure that you have at least one staff member assigned to each service. If you have services with no staff members assigned, these services will not be visible on your booking site, and you'll see this when on the Edit Service screen:

 

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Hi there, @Meeks_1 - if the above troubleshooting is not working for you, we would recommend flagging this over to our Support Team directly. They can take a look into your settings and see where the issue resides. 

 

We will keep an eye out for your contact! 

Joe
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same here it's not working at all, only one service for feet when there are three options

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@RN121 that would be really frustrating for me too! I would check to make sure your services are enabled for all locations as well as have "online booking" enabled as @ashc suggests.

 

If that still doesn't work, you may need to contact support as a few of our other sellers have. 

AshleyK
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Deleting the app for an updated one worked.

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Mine  has online booking turned on and duration of services and it's not showing

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I have done this and it still won’t work 😭 Any help?

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Hi @Llilamfonseca - I'm sorry to hear that this issue with your booking site has brought you to the Seller Community😥

 

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account and settings with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with our Square Appointments Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.

Violet
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This reply was created from merging an existing thread: What to do if my services won’t show up when the customer try’s to book an appointment?

 

When my customers click the booking link they are unable to see or pick a service.

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Hi @Dasialenae! I moved your post over to this thread that may shine a light on why you aren't seeing your services on your booking site.

 

If you're still not seeing your services on your Square Appointments booking site after checking into this, reach out to get in touch with our Appointments team and they'll help straighten things out!

Valentina
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I'm having the same problem. I go the the booking link and I click "book an appointment" and then it says "select a service" but it has no services listed to select from and it won't allow you to do anything. This happens whether I'm signed in or not. I know I have services and items in my account. 

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I've seen this before, @Mthtc! I moved your post over to this thread where I explained how to ensure that all of your services are appearing as bookable by customers online. If you have any trouble changing this setting, give us a call so we can connect you with our Appointments team 😊

Valentina
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I put in my services on the app but my online booking app is not showing that I have put any services in. How do I fix it?

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The information in this thread should provide some clarity to what you're seeing on your booking site, @Mya7! If you're still not sure what your next steps are, please reach out directly to get in touch with our Appointments team so they can give you a hand.

Valentina
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I have list of 8 services on my Square Appointments but my customers can only see 7. Is that a limit for listed services?

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Hi there @sylur! This thread should shine a light on what you're seeing on your booking site. If you're still not sure why your 8th service isn't appearing on your booking site, please get in touch with our Support team so we can put you in touch with an Appointments specialist.

Valentina
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When viewing booking site, no services are listed at all, and I already have customer booking turned on for both services

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Hey @SamLevin20 and welcome to the Community.

 

If you've already gone through the steps above that @Valentina posted- it'd be best to reach out to our Appointments team directly to take a closer look since we don't have access to your account here from the Community.

Ashley C
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This reply was created from merging an existing thread: How do I chnage the services to the ones I want on Square Appoitnment?

 

SRanganathan_0-1606250229209.png

 

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Hi and welcome to the Seller Community, @SRanganathan!


I've merged your post with this thread where other sellers were not seeing specific services that they wanted to see on their booking site. It sounds like the information provided here may help you! I'll also link this section of our Appointments settings guide for some additional context/steps. I hope this helps 🙌

Valentina
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So I recently obtained Square Online to upgrade from only using Square Appointments. As I was setting up my Square online website I noticed on the online store, my already input services were not showing up. I decided to go ahead and just update my listings as well as duplicate them as "items". I successfully updated my service listings as items and made them visible to sell online and everything was going beautifully! But then I checked my appointments app and none of the items were showing up on my booking site, just my old service listings, and when I went to preview my website, the items went away! So no services or items are listed on my online store, even though the settings all say they should be visible (items) and bookable online (services), and only my old service listings are showing up on my appointments/booking site. Is there an easy fix to this? Am I missing something right in front of my face?

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@uraenia thanks for posting and I'm sorry that this has been so frustrating for you! I've merged your post to an existing thread that @Precisedge started. Valentina posted a helpful "best answer" that may also fix your issue. 

 

Let me know if you have any other questions. 🙂

AshleyK
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