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Why are all of my services not visible to customers on my Appointments booking site?

The title of this post has been edited from the original: Add services to appointments

 

it seems you can only add 4 items to the on line appointment scheduling system, and they show up in the order you flip the switch allowing Customers to book on line.  Is this true?

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Square Community Moderator

Re: Add services to appointments

Best Answer

You can add many more than 4 services to your online booking site, @Precisedge🎉

 

If you currently have more than 4 services in your Service Library, but aren't seeing them all of your booking site, there are a couple of different things to consider. You may not currently have all of your services enabled to be bookable by customers online. To make sure that your service is bookable through your booking site, click on a service in your Service Library to edit it. If you scroll to the bottom of the Edit Item screen, you'll see this option:

 

 

Once you've toggled this setting on, it will turn blue and you'll see a couple of line items appear - shown in the second screenshot. Keep in mind that you will not be able to make services bookable online if your service does not have a duration set! The Bookable by Customers Online option will be greyed out if you haven't yet set a duration for the service. Let us know if this doesn't get you where you need to be, and we can dig in a bit more @Precisedge!

 

 

Valentina
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Square Community Moderator

Re: Add services to appointments

Best Answer

You can add many more than 4 services to your online booking site, @Precisedge🎉

 

If you currently have more than 4 services in your Service Library, but aren't seeing them all of your booking site, there are a couple of different things to consider. You may not currently have all of your services enabled to be bookable by customers online. To make sure that your service is bookable through your booking site, click on a service in your Service Library to edit it. If you scroll to the bottom of the Edit Item screen, you'll see this option:

 

 

Once you've toggled this setting on, it will turn blue and you'll see a couple of line items appear - shown in the second screenshot. Keep in mind that you will not be able to make services bookable online if your service does not have a duration set! The Bookable by Customers Online option will be greyed out if you haven't yet set a duration for the service. Let us know if this doesn't get you where you need to be, and we can dig in a bit more @Precisedge!

 

 

Valentina
Community Moderator, Square
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Message 2 of 24
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Re: Add services to appointments

I am also having issues with my services not showing up. I did what you suggested and it is still not working. please help!

Message 3 of 24
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Square Community Moderator

Re: Add services to appointments

Hey @missysue9424,

 

If you've followed all the steps above and it's still not working- please reach out to our Appointments team directly by phone or email for further assistance.

 

They may need to file a ticket for you. 

Ashley C
Community Moderator, Square
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Message 4 of 24
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Can I add more than 10 items in my square link?

This reply was created from merging an existing thread: Can I add more than 10 items in my square link?

 

I have more than 10 items but only 10 of them are displaying.

https://square.site/book/BWW8ESENRFQJK/inner-light-journeys-llc-asheville-nc

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Square Community Moderator

Re: Can I add more than 10 items in my square link?

Hi and welcome, @innerlightjourn! 👋 I've moved your post to a thread where another seller had a similar question - my post should help clarify what you're seeing. If it doesn't, I'd also recommend making sure that you have at least one staff member assigned to each service. If you have services with no staff members assigned, these services will not be visible on your booking site, and you'll see this when on the Edit Service screen:

 

Valentina
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Message 6 of 24
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My services are not all showing on my booking site

My have missing services on my booking site. 

Message 7 of 24
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Square Community Moderator

Re: My services are not all showing on my booking site

Hi @Unika - I've moved to your post over to this thread where we've covered some of the different reasons your services may not be appearing on your booking site. If you're still not quite sure what's wrong after taking a look, please let us know right here so we can dig in a little more with you!

Valentina
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Message 8 of 24
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What to do if my services won’t show up when the customer try’s to book an appointment?

This reply was created from merging an existing thread: What to do if my services won’t show up when the customer try’s to book an appointment?

 

When my customers click the booking link they are unable to see or pick a service.

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Square Community Moderator

Re: What to do if my services won’t show up when the customer try’s to book an appointment?

Hi @Dasialenae! I moved your post over to this thread that may shine a light on why you aren't seeing your services on your booking site.

 

If you're still not seeing your services on your Square Appointments booking site after checking into this, reach out to get in touch with our Appointments team and they'll help straighten things out!

Valentina
Community Moderator, Square
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Message 10 of 24
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