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thedoghikingclu

Why are automatic receipts going to the wrong person (wrong email address)?

Hi, my customer keeps getting her receipts emailed to her husband and she does not want that. I do not manually type in anything when charging her card, but somehow his email keeps getting them. How can I make sure the auto receipts go to her, not him anymore

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George Alumni

Re: automatic receipt

Best Answer

Sorry for the trouble for your customer! Thanks for writing in.

 

There's not a way for you as a seller to edit the email address that an automatic receipt gets sent to, as in our system, receipts are a buyer-facing setting. By default, when a customer opts in to an automatic receipt at one seller, they'll get automatic receipts to that email address when they visit any seller who uses Square.

 

Your customer can, however, unlink her husband's email address. Then, the next time she makes a purchase with that card (from any Square seller), she can enter in her preferred email address.

 

In order to do that she should have her husband find the most recent receipt in his email. Then, have him click the link that says, "Not your receipt?" and follow the onscreen instructions to unlink the receipt.

Message 2 of 22
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George Alumni

Re: automatic receipt

Best Answer

Sorry for the trouble for your customer! Thanks for writing in.

 

There's not a way for you as a seller to edit the email address that an automatic receipt gets sent to, as in our system, receipts are a buyer-facing setting. By default, when a customer opts in to an automatic receipt at one seller, they'll get automatic receipts to that email address when they visit any seller who uses Square.

 

Your customer can, however, unlink her husband's email address. Then, the next time she makes a purchase with that card (from any Square seller), she can enter in her preferred email address.

 

In order to do that she should have her husband find the most recent receipt in his email. Then, have him click the link that says, "Not your receipt?" and follow the onscreen instructions to unlink the receipt.

Message 2 of 22
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LH

My clients receipts are going to another person automatically , how do I correct this?

Reply created by merging an original thread titled: "My clients receipts are going to another person automatically , how do I correct this?" Author has been notified of the merge via email.

Message 3 of 22
42,390 Views
walt2

Re: automatic receipt

Thats great but what if it is going to some one entirley different and the buyer does not know the since they must have put in a wrong email in the beginning.

I just did a sale that went thru and and the receipt went some where and I got a responce back saying not our purchase and they gave me a negitive feedback. and I know the customer and they were quite thrilled with the piece and I know if there was a problem they would tell me. so I figgure there receipt whent to some one else?

what can I do and how can I get rid of the Negitive responce?

 

Message 4 of 22
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Spenser Square

Re: automatic receipt

Apologies for the delay, @walt2

 

The good news is that Feedback is only visible to you privately, and will not have any impact on your Square account. You're able to respond to the feedback to request they click "Not your receipt?" Or if you'd rather, our Support team would be able to do so on your behalf. In which case, you'll want to contact us directly. Hope that helps, let me know if you have any other questions.

Message 5 of 22
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precious

Re: Receipts going to the wrong person

How can we turn off receipts since they keep gpoing tp the wrong person and you all don't seem to be able to fix this. I started using square because it was simple and because of the automatic receipts, but not being able to change the email address is a problem. The other processor we used allowed this

Message 6 of 22
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Admin

Re: Receipts going to the wrong person

Hi @precious

 

We can take care of this for you if you reach out to our Support Team directly. 

 

More importantly, our Support Team can probably identify why or how the receipts are being sent to the wrong person. 

Message 7 of 22
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clementineXOXO

Re: automatic receipt

Does Square have any means of tracking when and where a phone number or email were first entered and attached to the card in question?  I have an irate customer who thinks that square is randomly sending her CC info to anyone and everyone bc her stepdaughter received one receipt.  Obviously long odds that her stepdaughter would be the one to receive that info out of the 6+billion people in the world so I explained that there's clearly a connection. Alas, she's still not able to wrap her head around it so I was hoping there might be a way to provide a specific connection of phone/email to card so she can take it up with her stepdaughter instead of us.   

Message 8 of 22
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Admin

Re: automatic receipt

Hello @clementineXOXO

 

I'm really sorry you were put in this situation considering it's something you can't control. I can confirm that her stepdaughter had to have entered her email address for a purchase made with the customers credit card at a previous merchant. That's the only way she could have received a copy of the receipt, since when you enter an email address for a receipt it's then paired to that credit card for future purchases. 

 

Removing her stepdaughter is pretty easy. Her stepdaughter just needs to open up the receipt and select "Not your receipt?" to unsubscribe herself. 

 

If you have any questions or if I can help with anything else please feel free to reach out to me. 😊

Message 9 of 22
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ppres

Re: Automatic Receipt Going To Wrong Person

Our store gets emailed receipts from other stores and their customers.  How can this be?

Message 10 of 22
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