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Why are my non-taxable sales incorrect?

[ Edited ]

The only items we sell that are "non-taxable" are bottles of water.  So I know each month that my non-taxable sales should be a smaller number with no change.  Last month, I noticed that I had an odd number that was too high for my non-taxable sales.  

 

  1. Is it possible that refunds show up under non-taxable sales?
  2. If not, what else might cause this? As far as I can tell, all our other items have the correct sales tax applied to them and most months are correct.  Just every now and then I will see an odd number in non-taxable sales that doesn't look correct.

 

Thanks!!

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Re: Do refunds show up under "non-taxable sales?

[ Edited ]

Hey @txicecreamgirl, I have an idea of what happened! 

 

If you entered  a custom amount for a sale a tax won't be applied automatically. You would have toggle on the tax by clicking on the amount. This can cause a discrepancy in the taxable item reporting. 

 

Since we can't discuss account specifics here, I had a Support Specialist look into your non-taxable sales. They went ahead and sent you an email with a breakdown of what happened. If you feel comfortable, feel free to share what they found. It might make for a great best answer. 😉

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Re: Do refunds show up under "non-taxable sales?

[ Edited ]

Hey @txicecreamgirl, I have an idea of what happened! 

 

If you entered  a custom amount for a sale a tax won't be applied automatically. You would have toggle on the tax by clicking on the amount. This can cause a discrepancy in the taxable item reporting. 

 

Since we can't discuss account specifics here, I had a Support Specialist look into your non-taxable sales. They went ahead and sent you an email with a breakdown of what happened. If you feel comfortable, feel free to share what they found. It might make for a great best answer. 😉

Message 2 of 4 (48 Views)

Re: Do refunds show up under "non-taxable sales?

Yes, thank you.  That's exactly what happened.  Now I have to figure out why someone entered a "custom amount."  But the mystery is solved as far as why I have an odd non-taxable sale amount.  

 

Thank you!!

Message 3 of 4 (22 Views)

Re: Do refunds show up under "non-taxable sales?

@Txicereamgirl, you're welcome! You might be interested in Employee Management to track which employee is manning the register. 

 

Just a suggestion. 😀  ✌️

Message 4 of 4 (14 Views)