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Pennystaxes
‎01-16-2021 08:59 PM

Why does it show card reader connected when we haven't ordered one yet?

Can anyone please help me answer the question?

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isabelle
Admin
‎01-17-2021 03:08 PM

Hey @Pennystaxes! 

 

Is this happening within the app? Do you have any of our readers? 

️ Isabelle | she/her
Seller Community & Super Seller Program Manager | Square, Inc.
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Pennystaxes
‎01-21-2021 08:09 AM

In response to isabelle

Hey! Yes it is within the website app.  It says there is a reader connected but we don't have a reader yet. We just placed in order for a reader but we don't have one yet. & We have another business with you guys & on that site it says error when we try to order the reader 

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JustinC
Alumni
‎01-22-2021 09:15 AM

In response to Pennystaxes

Can you try reinstalling the app to see if that message disappears? @Pennystaxes

Justin
Community Moderator, Square
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