Square Appointments - Attach files to appointment setup?

[SG2017]

We use Square to let people book appointments with our landscape designer. It's often helpful for us to recieve pictures of the client's property before heading. So far we've just had them sent via email but I was wondering if Square has a way that a customer could attach a file in their appointment sign-up form?

[Tom · Accepted solution]

Hi @SG2017, thanks for bringing this up!

The ability to attach files to a booking with Square Appointments isn't available at this time. What you're doing right now by requesting additional information via email is the best workaround that comes to my mind as well.

Rest assured that I'll be sharing your post with our Product Liaison team and we'll circle back with any other developments that may be helpful. If any other sellers have any insight on what's worked well for them in this case, feel free to chime in. 👍

[Monolith]

How do I access files that are attached to customers on the appointments app for android

[isabelle]

Hey @Monolith! 👋

Are you referring to the attachments added to their customer profiles in the directory? Or the contracts you sent them for Square Appointments? Let me know! 

[Monolith]

The attachments added to their customer profiles!

[adorablejordys]

I own a small dog grooming business. We collect vaccination records and we share dogs. We'd like to be able to add photos of vaccinations and photos of prior grooms to the notes section of the appointments portion of the square app. Any chance you are working on that?

Otherwise looking at other software options.

Thanks.

Vicky Stelzer

[puka]

Hey @adorablejordys - I've merged your post with the feature request thread for file attachments in Appointments. While it is not possible to do to attach files directly to the Appointment bookings at this time, you can upload files to the customer profile including photos and PDF files. You would just need to select the customer in your Customer Directory and once you're in their profile, you should see a section to Upload Files.

Hope that helps!

[odalis]

Looks like they haven't integrated this..... 4 years later and nothing.... 

[allinnotary]

Hello,

I have set up my appointment reply in the Communications section so that my customers understand what is required prior to their appointment.  Is there a way to allow them to upload a document at any point in the appointment process so that I can screen the doc to see if I can move forward with the appointment.  Thanks!

[JustinC]

@allinnotary - unfortunately there's not an option for clients to upload docs or attachments while booking an appointment. 

Cool suggestion though - making note to bubble your idea up to our Product team for tracking and future improvements. 

[allinnotary]

Thank you JustinC.  That one component I think would definitely make square more competitive.  I love square and I think it is better than other apps/platforms and that one thing would allow me to stay here and not use another platform.  

[CBclinic]

any feedback here if there is a place to upload anything from customers? 

[frances_a]

Hello @CBclinic ! 

Yes! You can upload files to your customer profiles from the Customers Directory in your Square Dashboard. 

Simply select the customer and on the right panel that will open with your customer's information, scroll down to Files and click Upload File. 

Here's an article with instructions (they're a little bit different but the result is the same!)

Let me know if you have further questions.