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I am going through the steps to "Import Your Products to Facebook" but I can not select the button to turn on the feature. There is a green dot beside it though, does that mean something? It shows that I have products in my inventory.
I have done a few Google searches and look through threads but I'm not seeing anything current or relevant. Can someone help me?
Thank you for your help!!!
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Hi @Chelsee! Thanks for bringing this up.
First of all, I'm curious to know which browser you're using? It sounds like it could be a browser issue, but I'll keep an eye out for your reply and we can do some more looking into it if it's sounding like something else!
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Darn @Chelsee. That's the browser we typically recommend to use. If you haven't tried the troubleshooting steps I listed above, go ahead and give them a run through. But if you're still having some issues, can you reach out to the Support Team? They'll be able to do some looking on the back end of things.
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I sent a message to Support. I'm at a lose of what to do. I can find a lot of threads about it not working but no one seems to know how to fix it.
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Hey there @Chelsee - try calling in to get faster support. Number and customer code found here
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
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