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chrisbutler
01-29-2018
10:22 AM
rewards account is not recognized if phone number is formatted differently
the phone number formatting is apparently all done client-side, and form auto-fills are bypassing that formatting fix... meaning the user isn't getting credit for the transaction
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1 REPLY 1
Hi @chrisbutler
That sounds a bit strange.
Since this involves specific customer phone numbers, we might not be able to get into details within the Seller Community since it's a public forum. We'll need to see some examples to get to the bottom of this.
Have you reached out to our Support Team yet? They should be able to take a closer look and figure out how to get this fixed for you.
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