stop printing cash receipt

[KayakingBear]

every time we have a cash sale a receipt is printed, and we don't need it.(this even happens when the customer chooses "no receipt)

it's just a waste of paper

[#2]

@KayakingBear This looks like square for restaurants app.  In this situation go to account ----> printers ----> "name of your printer" ---->scroll down to receipts ----> change to prints receipts "manually"

Hope this helps...

Donnie-M

[Candlestore]

I know for me since we use the Square Stand we have the printer setup to only print when a customer wants one.  In the bottom left of our Ipad we have 3 bars, press that for settings then hardware then printers.  I believe there is a setting to toggle on or off for Manual print or Automatically print a receipt.  If you are using a different device it should be similar. 

[KayakingBear]

 we don’t seem to have that on this system…and the <…> doesn’t do anything when touched. 

[Candlestore]

I will look at what it actually is called .... I know under Settings- Hardware- Printers is where I saw it on the Ipad.  Which system are you using?  Square Register?

[Donnie-M]

@KayakingBear This looks like square for restaurants app.  In this situation go to account ----> printers ----> "name of your printer" ---->scroll down to receipts ----> change to prints receipts "manually"

Hope this helps...

Donnie-M

[KayakingBear]

Got it to work! Now I just need to get the drawer to auto open with card sales lol

[Donnie-M]

@KayakingBearWhat do you need the drawer to open for with card sales?  Just curious?

[KayakingBear]

To put our copy of the receipt in the drawer, I guess I don’t have to print one for card sales but I guess I don’t fully trust technology yet. 

[Candlestore]

I just slide a copy in through the slot in the drawer without opening it.  I do that when a customer forgets a receipt in case they come back for it.  No need to open the drawer and at the end of the day when counting the cash you can collect them all.

[Donnie-M]

@KayakingBear Unless you are still having them sign receipts, there is no need, because you can print a copy of a receipt at any time.  There is an option to only sign receipts over 25 dollars, but if you are using the square reader where they can chip/tap those transactions are card present and and you don't have the same fraud liability on those since the emv liability shift.  If you a do a telephone order those are card not present, but they wouldn't be there to sign the receipt anyway.

I'll give you something for peace of mind, I processed 428 card transactions today at the point of sale.  258 dipped, 55 tapped, 2 swiped, 73 keyed (online orders), 40 card on file (online orders).  I don't keep a receipt on a single one.  So in 315 credit card transactions only 2 ended up being swiped.

Glad you brought your question to the forums so we could help you though!

Donnie-M

[KayakingBear]

THANKS AGAIN!

[KayakingBear]

And under settings we can’t do any printer changes either.  Thanks anyway