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adamsnursingrev
03-15-2019
03:12 PM
took a payment manually but reader was no on...got a text about incomplete payment; do I resubmit?
took a payment manually but reader was no on...got a text about incomplete payment; do I resubmit?
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1 REPLY 1
Hello @adamsnursingev!
It sounds like you might have an un-captured payment. This can happen if your internet connection drops during a sale. You can still capture these payments on your Square Dashboard.
You'll need to head to your Transaction Status Report and you'll see the option to complete the payment.
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