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took a payment manually but reader was no on...got a text about incomplete payment; do I resubmit?

took a payment manually but reader was no on...got a text about incomplete payment; do I resubmit?

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Admin

Hello @adamsnursingev! 

 

It sounds like you might have an un-captured payment. This can happen if your internet connection drops during a sale. You can still capture these payments on your Square Dashboard

 

You'll need to head to your Transaction Status Report and you'll see the option to complete the payment. 

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