x
Highlighted

Can I create an order using the POS?

[The title of this thread has been edited from the original: how can we can track order progress for customers that come in store to order,]

 

We are looking for a way to use square to track our order progression when they are in store orders. We have a printing retail business that when a customer comes in and pays for their order, they dont necessarily pick up that day or week as we need to fulfill the order (order>pay>order in progress>order ready>order picked up>order complete, etc) Exactly the same as online orders but in store. Can anyone out there suggest ways to do this please

Message 1 of 8
262 Views
7 REPLIES 7
Highlighted
Admin

Re: how can we can track order progress for customers that come in store to order,

Hey @logoexpress-

 

Thanks for posting in the Seller Community.

 

 

Just to confirm, are you looking for a way to create an order within the POS app, and then track it's progress? Let me know so I can make some suggestions. 

Isabelle
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 2 of 8
234 Views
Highlighted

Re: how can we can track order progress for customers that come in store to order,

Hi Isabelle thanks for reaching out. Yes through the pos app, just like when a customer does an order online except they come into the store and place the order? We sell hoodies that we print, but the order will not be ready till we fulfil the order (say 2 weeks) and we want to be able to track each order individually..customer order (paid)>in progress>completed>picked up etc.. hope this helps?

Message 3 of 8
227 Views
Highlighted
Admin

Re: how can we can track order progress for customers that come in store to order,

Hey @logoexpress-

 

Thanks for your reply. We don't have that functionality quite yet, unless the orders are placed within the Square Online Store. There isn't a way to originate them from the POS.

 

However, we do integrate with some apps that may be able to provide this feature, while Square still remaining as your payment processor. Perhaps PoppinPay could meet your needs? 

 

The only other workaround would be to create an Online Store, and fill out the order information on your Online Store every time a customer wants to make a purchase, so that an order is created. You could enter their card information for them if you'd like. If you have any questions about this, please give our Support team a call. 

Isabelle
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 4 of 8
218 Views
Highlighted

Re: how can we can track order progress for customers that come in store to order,

Thanks Isabelle, I did think of that (make an online store myself) but how will the order progress if they don't pay straight away? as I have some customers that are regualrs that pay on a pay on pickup account type setup?

 

And I will check out that app too

 

thanks again, you are so helpful!

cheers

karen 

Message 5 of 8
186 Views
Highlighted
Admin

Re: how can we can track order progress for customers that come in store to order,

Hey @logoexpress-

 

Thanks for your reply! I totally forgot about this other feature that comes with Square for Retail. Would it work for you? Let me know. 

Isabelle
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 6 of 8
173 Views
Highlighted

Re: how can we can track order progress for customers that come in store to order,

OMG that probably would be the best thing ever but unfortunately isn't available in Australia 😞 atm...It comes up on the app store that its not available in my country ...so weve been using the tickets which weve been making work for us.. not quite what we want but will suffice! I really appreciate your help Isabelle, youve been so helpful! Karen

 

 

Message 7 of 8
162 Views
Highlighted
Admin

Re: how can we can track order progress for customers that come in store to order,

Hey @logoexpress!

 

I'm so sorry, your post was moved to the US Community so I just assumed! I moved your post back to the AU Community. Sorry about that! I know we're working on making Square for Retail available in the AU, so there will likely be an announcement in the Community regarding that feature when it becomes available. 

Isabelle
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 8 of 8
133 Views