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How do I add my ABN

Hello!

 

I recently applied for and recieved my ABN, how do I add this info to my square account?

 

I've had my square account for a couple of months, before applying for the ABN, I don't recall seeing anywhere to add this information.

 

Thanks

CJ

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Admin

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Hey @CJandMuse,

 

Thanks for reaching out.

 

ABNs on Square accounts are set at the time you create the account and are not able to be edited at the moment.

 

If you'd like you can set up a new Square account and tie it to your new ABN. If you'd like to use the same email address as your old Square account, give our team a call on 1800 760 137 and they'll be able to de-link this from the old account.

Seamus
Square, Australia
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Admin

Best Answer

Hey @CJandMuse,

 

Thanks for reaching out.

 

ABNs on Square accounts are set at the time you create the account and are not able to be edited at the moment.

 

If you'd like you can set up a new Square account and tie it to your new ABN. If you'd like to use the same email address as your old Square account, give our team a call on 1800 760 137 and they'll be able to de-link this from the old account.

Seamus
Square, Australia
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Thanks @Seamus - if I choose to keep the same email will I still retain the stats/info of sales I've made so far? Or will this information be lost?

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Admin

Hey@CJandMuse,

 

If you want to keep the existing account for record keeping purposes you can change the email to something else via your dashboard, then just go ahead and create a new account using your preferred email 👍

Seamus
Square, Australia
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I also need to add my ABN as I assumed this was information I could add later? Is this still the case? Do I need to create a new store? I already have everything set up and would rather not lose my store, set up and stats!

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Admin

Hey @Sam17,

 

There's unfortunately no way to add an ABN once you've created the account, though you can check with our support team to see if there's anything they can do. You can reach them on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time!

Seamus
Square, Australia
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This is by far the most ridiculous feature (or lack thereof) that I have come across so far with Square. When I set up the account I was awaiting my ABN and was given the impression that I would be able to add this information later on set up; and now you're telling me that I have to completely recreate my website etc with a new account!? I simply do not have the time to recreate my entire website from scratch and fiddle around with making an entire new account. Not only that but this appears to have been an issue for a long time and is a very serious oversight. Since signing up with Square we have come up against issue after issue and am starting to wonder why we chose this platform - it seemed so good initially but then after you are signed up and set up, the cracks start appearing and they don't stop. As for feature requests, they never seem to get actioned. Many of the issues we have had since setting up have had people asking about fixes for years...YEARS...what sort of customer support is that!?
Sorry, but this is getting beyond frustrating and if I have to re-setup my entire account/website etc just to add an ABN then I am seriously considering leaving this platform and going with another that can actually support basic features!

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Square Community Moderator

Hi @lil_sprout,

 

Thanks for getting in touch and sorry to hear about the hassle.

 

We ask that you enter your ABN when signing up for a Square account, and this is a requirement for most business types. Individuals or sole traders running a hobby business, for example, may create an account with, or without an ABN. In this case, as per ATO requirements, transactions would be reported as income for the person who is the account owner. 

 

A number of different factors are considered when feature requests are implemented, such as other features currently in development, demand, and cost, just to name a few. While we continue to advocate for all feature requests we receive here, we're not able to guarantee when, or if a particular request will be implemented. You can learn more about how feature request work here. If you haven't already, also consider joining our Beta Community, where we ask sellers to try out new features before they're released. 

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Thanks for your response however it seems like a pretty generic response. 

A lot of small business owners are still waiting for official paperwork when they begin setting up their websites etc, hence not adding the ABN on signing up. When it comes to legal things like ABNs one would assume that would be a top priority for Square. The ability to add in an ABN, not change it, but actually add one should be a given regardless of whether you enter it on signing up or not, I fail to see how it would be extremely costly or particularly difficult to have this option available for those who have not listed an ABN previously. As we applied for our ABN over the Christmas period it was delayed, if we waited until we received our ABN to begin setting up our products and website we would still not be launched. We have also paid for features through Square and are not just using the free site, this is poor customer service. We are not in a position to redo our entire product catalogue and website, can Square provide a feature to port this to a new account? (I imagine enabling people to update their ABN would be easier yes?)

Also, if there is no option but to recreate the entire website can the old website remain active until the other is complete? And can the same domain name be used as we have paid for that as well.

Thinking about moving to Shopify if we need to redo everything, it has significantly more features available.

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Admin

Hey @lil_sprout,

 

Per @Arie's post, adding an ABN to an account is unfortunately something we're not able to accomodate at the moment. This is understandably frustrating, especially in the situation you've described! This may be functionality we integrate in the future, but for the moment we have no news about if or when this may happen.

 

If you'd like you can keep your old website up and running until you've registered a new account with your ABN and made a new website you can. In creating a new account you will need to use a different email address, or what I'd suggest doing if your current email is the one you wish to use, is to change the email address on the existing account to something else. You may need to give support a call to request the email be changed within the Square Online end, though you can change the email on the Square end via your account settings.

 

In terms of using the same domain, you should be able to transfer the domain to a new website. Though again I'd call the support team to check on how to do this, you should be able to speak with a Square Online specialist who will be better placed to advise on the best way forward. You can call our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time.

Seamus
Square, Australia
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I asked the same question as has to be on the customers invoice as per Aust. Tax office. Simply do this: Where you type your business name add ABN: 42656356535456. Done!

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Admin

@rjoker not quite unfortunately! Doing this will indeed show your ABN on a receipt, but it won't tie the ABN to the Square account for tax reporting purposes. The only way to do this is to enter the ABN in the appropriate field when creating the Square account.

 

If in doubt I recommend calling our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time!

Seamus
Square, Australia
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I've got bad anxiety over the prospect and re-setting up my whole square environment just because I can't change my ABN.....  Is there a walk through guide or something you guys can do on the back end to make this easier???   I just dont have time for this... And can somebody tell me the ramifications from the ATO of having thousands of sales going through Square on the wrong ABN?  

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Square Community Moderator

Hi @Sorlock,

 

Thanks for writing in to the community. I understand your anxiety having to create a new account if you change ABNs. When you create a new account, you can easily transfer your item library across to your new account with this guide. You can also download the payment history of your old account for your records. It would be best to reach out to your accountant if you've been using the wrong ABN with your Square account. 

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