employee passcode

[ourshop]

Hi 

I have set up employee management, my employee has permissions enabled and square have sent an email to her so she can set up her password. However, when we try to log her in on the square app with her email and password it tells us that she is not connected to any location.

I have also set up a passcode on startup as the owner - but is there a way of turning this off?

Thanks

Liz

[Seamus]

Hey @ourshop,

Thanks for getting in touch and sorry to hear you're having trouble with employee management.

While we're not able to look into your specific account via this forum, if you get in touch with our support team on 1800 760 137, they'll be able to take a look at how things are set up at the moment and how to get things working as required. You can find more about setting up and managing pass codes via our support center.