Yesterday, I decided to be proactive and I setup a recurring invoice for two of my customers. They way I set them up was for the first invoice of the recurring series to go out later this year when the services I provide for them are due to expire. I received an email confirmation for both invoice creations.
To my dismay, Square also emailed my customers too! This despite the fact that the first invoice in the series is not supposed to go out for another six months! This created confusion among them, as they thought it was an actual invoice. Confusion that I had to clear up.
I'm not sure why this email was sent out to them, but I'm not happy with the situation it created. IMO, Square should only be conctacting my customers when the invoice actually goes out. They should not be advertising to them of an internal operation I performed on my dashboard.
At a minimum, they should make it abundantly clear during the recurring invoice setup that the billed party will receive a notification even if the first invoice is not due to go out right away. And that notification should clearly state that it itself is NOT an invoice instead of looking like one.
