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Allow clients with international phone numbers book to book online appointments

Allow clients with international phone numbers book to book online appointments

I have over seas clients that can't book a session with me because the appointments ap requires a phone number but doens't recognize over seas numbers!  Is there a way around this?

1 Verified Answer
Tom
Verified Answer

Re: over seas clients having trouble booking square appointments - phone number issue

Hey @Tobin, welcome to the seller community and thanks for bringing this up.

 

You're correct—at this time, Square Appointments is only available in the United States and customers can only complete booking on their end by entering a domestic phone number. For now, the workaround would be to book the appointment manually from your Calendar tab.

 

Out of curiosity, does this issue prevent a large number of your clients from being able to complete the booking themselves? 

4 Replies
Admin

Hey @Tobin, welcome to the seller community and thanks for bringing this up.

 

You're correct—at this time, Square Appointments is only available in the United States and customers can only complete booking on their end by entering a domestic phone number. For now, the workaround would be to book the appointment manually from your Calendar tab.

 

Out of curiosity, does this issue prevent a large number of your clients from being able to complete the booking themselves? 

I have the same issue.  I wish there was a way to select "phone number not required".  I am booking appointments with predominantly international students, and need to email them individually with instructions to use my phone number.

Square Community Moderator

Hello @eb96 -I can understand how updating the ability to use an international number with appointments is beneficial. This is a very popular request that we hope will change in the feature. For now, you are more than welcome to post your request on our features request board for more visibility. 

 

Thanks for your feedback. 😃

 

 

Square Community Moderator

Hi there @ChrisMTL 👋

 

At this time, you'll only be able to accept numbers local to the country you created your Square account in, and it is not possible to offer online booking without a phone number being required. We'll let you know here if this changes in the future!

Have you considered using alternate ways of collecting information from your customers?
You can also book the appointment yourself via your Calendar tab.

 

P.S. Welcome to the Seller Community