How to collect cash/pay in-store for Square Online site orders?

[CooksKitchn]

Good afternoon Seller Community ! 

Today I want to discuss a new feature that should be talked about that will be a great tool for businesses all over. I have written down many ideas based on obstacles my restaurant @CooksKitchn have faced during this journey using square as our number one POS system. I want to discuss a feature allowing customers to select a " pay with cash" option making purchases online. All business owners know that cash is king, and there are a lot of people out there that prefer to use cash rather than charge, not to mention with the increase of cash transactions we limit the amount of fraud purchases and bank disputes that have to be performed on a regular basis if you have a busy online store. I believe that customers should be able to select pay with cash when either choosing to pick up or placing an order for delivery. With an option for no show protection to the business, customers will be required to leave a card on file incase their product or service was never fulfilled we will be able to charge the customer either a full or percentage of the product. Yes we will take the risk of customers not having funds on that card and the transactions potentially being declined but its another huge step towards success for as Square users. Please consider this as an option during online checkout to maximize sales for businesses all over.

Ceo 

Dashawn Cook

[The title of this thread has been edited by moderator from its original: Collecting Cash for Online Store Purchases]

[#2]

Hey @rae16,

I moved your post and this entire thread to an existing feature request thread for this.

It's not something you can do at this time. I don't have a timeline on when it would become a thing but you should join our Beta Community where you can potentially test out new features first when they're released!

[#3]

Hi @deltaelevator,

We really appreciate your feedback on this feature request. While we cannot provide a public timeline on the status of this request, please know that we will be sure to let you know if anything ever changes or if new updates are released. 

[#4]

Hi! Great question. There isn't a way to manually add orders to that page specifically, but you have a couple options to accept payment over the phone depending on how you want to run your system. 

1: You can manually accept the card over the phone through either Virtual Terminal or the Point of Sale app. This is the easiest way and will allow you to track inventory. If you need an order ticket to print, you will need to use the Point of Sale app and make an open ticket for the order. 

2: You can create an invoice for them on the dashboard or app and email it to them right after the call is over. Again, this will track inventory, but will not print an order ticket or appear on your Orders Dashboard. 

[#5]

Hi there, @exotictouch!

At this time, orders placed through your Square Online website must be paid for online. I've moved your post to an existing thread where this discussion is taking place, and where we're tracking requests for the ability to pay in person for online orders. 

The most common way that I've historically encountered businesses accepting cash payments for online orders are via invoices and/or phone orders. Have you considered offering a "phone-in" option through your Square Online website? This is likely the most tried and true method by which to accept cash payment for an order. I saw @BBTH's post here, and I thought up another workaround that would enable you to accept cash for pickup and delivery orders.

Workaround: You can add a banner to your main page letting your customers know that you are accepting cash payments:

I'd recommend adding a button to your banner here, as shown above "Call now to order".

This could take your customer to a couple of places:

• I recommend having this button link to your Contact page, as shown above. 
• You can alternatively opt to include a Phone link in your button. Keep in mind, this link will direct your customer to the actual phone portion of their phone and automatically dial your phone number, so this will not work on a laptop or desktop computer.

Here's an example of how you could clarify how your customer are able to pay using cash:
 

Once you get a call - or email - placing an order, you can put the order into the Square Point of Sale app using the open tickets feature. You can accept the order as if it was in-person, and print or close the ticket at the time of delivery/pickup.

We hope that this workaround helps a few businesses in this thread! 😊

[bp3]

I seriously don’t believe Squares responses on this. Every pizza place in the country allows you to pay online or in store. I don’t see why this is such a big problem for you to solve. Many of your clients have asked about this and we get no response about why you can’t fix this. For heavens sake, outsource this issue if you don’t have in house staff who can do it

[kalenthyme]

I honestly believe it has to do with them not getting their "cut" of the sale. However, it would balance out... right now they are getting maybe 2% of the revenue that *could* be going through Square because my current online merchant allows COD.

[bookfairguy]

It's a shame that they don't offer this "manual payment option" like other online platforms do, especially since with the Square POS app you CAN take other payment types. 

A work around for my business, because my customers can make purchases via payroll deduction through their employer, was to make a form on the website and have the customer who wants to use payroll deduction paste their shopping cart into the form and submit it.  I then manually enter the order into the Square POS app, taking an "other" payment, complete the sale and send the customer their receipt. I suppose you could just key in their order and keep it as an open ticket until they come to pick up.

The most important part on the customer side is that they have to be able to follow my instructions on the form.  On my side, it's keeping on top of the submissions and entering them promptly to keep my available inventory accurate. 

if you want to see what I'm doing you can go to www.bookfairmikeonline.com and click on the Payroll Deduct page. 

[Joe]

Thanks for adding your voice here and sharing your suggested workaround here, @bookfairguy! We appreciate you stepping in to help other Sellers 📈

[Msbrouse]

Is there a way to complete an order with a balance and no payment needed?  We want to collect only checks. 

[Valentina]

I've moved your post to this thread where I provided a workaround for this situation, @Msbrouse - I hope it helps!

[mikesclub]

This thread is so incredibly frustrating! The initial request has been here for more than 6 months, and there have been 48 comments, all requesting (and sometimes demanding) a solution. 

Moderators keep saying "this is a popular request", but Square doesn't see to think it's important enough to address.

The "workarounds" all work only in niche situations, and none present a professional solution. 

This request is directly related to the COVID-19 world, because many of us have had to shift so much of our service to online, and yet Square has not given any more than "we feel your pain" responses. 

I am locked into Square because I've already built my business around it, but I would switch in a heart beat to any competitor that offered better support.

[SeafoodPantry]

I switched my web site to ionos because of this feature. Not paying for something I cant use.

[Joe]

Hi @mikesclub - thanks for reaching out.

We see that you've shared a similar sentiment on this thread many times, and we ask for your continued patience. We understand that it might be difficult waiting for something to be built out, but our engineers are working on various different requests brought up by our sellers, and working with Apple, Google, and our other partners in order to approve these changes and be able to push them out in future updates.

We field thousands of feature requests each week here on the Seller Community, and bringing these features to fruition often takes an ample amount of time and effort from our engineers. We want to ensure that our releases are not just surface level products, but the best all-around resources to help you grow your business.

[SeafoodPantry]

Is this response  canned?

It is not a square feature. Square personnel would not be working on it. It is a weebly product that you can push them for. 

Because of these canned answers I will not be bringing my website back here. Just because we do not know coding, we are not fools. We understand what is going on. Blowing smoke up our a@es is doing you guys no favors.