Feature Request: Tip pooling for Square Payroll

[jwagener]

The title of this post has been edited from the original: How to handle credit card tip distribution to employees in a small cafe?

We are a VERY small cafe, where people order up front and we bring the food out.  If more than one employee is working in the front of the house, how do we distribute the credit card tips?  The food must be run up under someone's name, but everyone will be working together to get the food out and tables cleaned.  Its not fair to have all the tips under only 1 person's name (and thus taxed to one person).  I'd like to pool the tips and then split evenly at the end of the shift.  Does anyone else have any experience in this regard? 

[JahVa420]

My credit card tip out for my employees is not coming out accurately... An employee can be clocked in but it will not always accurately allocate all of her credit card tips, only if the receipt screen says her name under 'Card Payment' . But they can be clocked in and their name not show for several transactions into their shift and they can miss out on $5-$20. How to avoid this?

[Alex_]

HI @JahVa420,

For this question, I recommend contacting our Support Team directly. They will be your best resource in getting this inquiry addressed. Also, having a specialist that can look into the specifics of your account will be highly beneficial.

Check out ways on how to get in contact with them by visiting here.

[JahVa420]

Alex, I have gotten nowhere with the support team. I've called multiple times over the course of three months, I get transferred to a payroll specialist, then back again, and no one has a solution.