How can I enable a sound notification for incoming orders?

[PerksCoffee]

[The title of this thread has been edited from the original: Chowly Order Notifications]

I've gone all in Chowly to integrate our delivery services into our PoS. For the most part, I'm seeing good value here. However, there is 1 feature missing from Square that I consider tablestakes.

Since these integrate as "online orders", the integration merely displays a pop-up with NO SOUND notification or option to add sound. This is crippling for our delivery business. I need a way to make these order notifications audible so that employees KNOW an order came in and can tend to it.

Our integration is already setup to automatically print upon order but....this is not enough or even close. Ideally, the pop up notifies the employee whether they are at the terminal or not, when they accept, then the ticket prints.

This expectation that an employee is always at the terminal is not a real world scenario for many small businesses.

If I can't get some kind of audible notification for my employees, I'm going to have to back out of Chowly 100%. In fact, any integration to Square that utilizes this notification system is not going to work for us. Is this something that is available in Square for Rests. by chance?

Thanks.

[#2]

Hey @PerksCoffee ☕☕☕-

Thanks for posting in the Seller Community and surfacing this question! 

As of right now, Square for Restaurants and Square POS does not have a sound functionality for incoming orders, but it's something we're hoping to make available in the future. However, we do have an auto-print functionality so you wouldn't have to accept the orders prior to getting the ticket to print.

We also have an in-app notification functionality that will alert you regarding new orders. To update your preference for notifications and ticket printing from the app, open the navigation menu > Settings, and scroll down to Orders.

• Notification Settings: By default, notifications will be enabled — you can disable or adjust how often you’re notified of new orders. Choose to be notified every 5, 15, or 30 minutes.

• Printer Settings: Choose to either manually print tickets for new orders or automatically print new orders when they come in.

• Quick Actions: When you open the Order tab, you’ll see the master view of all orders. Quick Actions allow you to update the status of an order without opening the order details page.

To learn more about Square for Restaurants and orders specifically, please take a look at this article. I would also suggest reaching out to Chowly's Support Team to see if they have any insight on the limitation. I hope this helps! 😁

[moephocafe]

I need this also! I see there is an option to enable email notifications for online orders, I have that checked, but I am NOT getting the email notifications either. Text notifications would be great also. It's driving me crazy having to check the iPad every 5 minutes to see if an order has came in.

[Joe]

Thanks for adding your voice here, @moephocafe! So sorry for the confusion and trouble.

First things first, we hear you in regards to either text or sound notifications. Should these features come down the pipeline soon, we will be sure to update everyone here on this thread. Thanks for your patience!

In regards to your email notifications, would you mind flagging this problem over to our Support Team? They should be able to take a deep dive into your account internally to see where the discrepancy lays.

We look forward to hearing from you! 

[ashc]

Hello all! 

I followed up on this post with our Product Team and apparently sound notifications are a thing with new orders.

If you run through the following checklist your sound notifications should be enabled:

- Make sure the app is open
- iPad / Register is not asleep
- Notifications for Square Stand are enabled within the iPad's general settings (for iOS)
- Order notifications are enabled within Square Stand settings
- iPad volume is raised

If this doesn't make the chime, please contact our direct CS Hardware Specialist team to further troubleshoot. 

[Kentconn]

ashc, you say you watched a video where it made a little chime melody once all the settings were enabled.  I believe I have enabled everything as you suggest, but I still do not get a chime or any alert.  We have tried it with our bluetooth speaker on  or without it.

Perhaps something in this video might be instructive to me (and others?).

Otherwise, is there anything new on programming in text messaging?  I would add, that it would be helpful for multiple numbers to receive the text.

Thanks.

[Kentconn]

Oh yeah, so I did not specifically say it, but could you send a link to the video you mention?

[ashc]

Hey @Kentconn,

The video was actually a temporary video sent through a company channel so I'm not able to share it but it you did enable these settings- I would recommend calling our direct CS Hardware team specialists here and having them troubleshoot it with you since it's expected behavior if you're on the iPad or Register. 

[Kentconn]

Thanks Ashc for your quick response.  I will look into that.

[ashc]

@Kentconn Of course!

Our Hardware specialists were the ones who sent me the video so they'll know exactly what to look into. 

[Kentconn]

Thanks!

[MakebetterSquar]

I need sound, lots of sound. Sound if the iPad is asleep, which happens, sound should not be difficult. What I'd love-and pay money for-is wifi connected little chimers that I could put around the shop-the register is all the way to the front.

Are there any devices that could link to the square account and generate the sounds? So many times I see orders only after many minutes have passed.