How can I enable a sound notification for incoming orders?

[PerksCoffee]

[The title of this thread has been edited from the original: Chowly Order Notifications]

I've gone all in Chowly to integrate our delivery services into our PoS. For the most part, I'm seeing good value here. However, there is 1 feature missing from Square that I consider tablestakes.

Since these integrate as "online orders", the integration merely displays a pop-up with NO SOUND notification or option to add sound. This is crippling for our delivery business. I need a way to make these order notifications audible so that employees KNOW an order came in and can tend to it.

Our integration is already setup to automatically print upon order but....this is not enough or even close. Ideally, the pop up notifies the employee whether they are at the terminal or not, when they accept, then the ticket prints.

This expectation that an employee is always at the terminal is not a real world scenario for many small businesses.

If I can't get some kind of audible notification for my employees, I'm going to have to back out of Chowly 100%. In fact, any integration to Square that utilizes this notification system is not going to work for us. Is this something that is available in Square for Rests. by chance?

Thanks.

[#2]

Hey @PerksCoffee ☕☕☕-

Thanks for posting in the Seller Community and surfacing this question! 

As of right now, Square for Restaurants and Square POS does not have a sound functionality for incoming orders, but it's something we're hoping to make available in the future. However, we do have an auto-print functionality so you wouldn't have to accept the orders prior to getting the ticket to print.

We also have an in-app notification functionality that will alert you regarding new orders. To update your preference for notifications and ticket printing from the app, open the navigation menu > Settings, and scroll down to Orders.

• Notification Settings: By default, notifications will be enabled — you can disable or adjust how often you’re notified of new orders. Choose to be notified every 5, 15, or 30 minutes.

• Printer Settings: Choose to either manually print tickets for new orders or automatically print new orders when they come in.

• Quick Actions: When you open the Order tab, you’ll see the master view of all orders. Quick Actions allow you to update the status of an order without opening the order details page.

To learn more about Square for Restaurants and orders specifically, please take a look at this article. I would also suggest reaching out to Chowly's Support Team to see if they have any insight on the limitation. I hope this helps! 😁

[isabelle]

Hey @rumi and @MicheleP!

Really sorry for this experience. Please give our Support Team a call when you get a chance. 

[rumi]

We called and were able to get the iPad to make a chime sound, but even with the volume turned all the way up, it's effectively inaudible. Every other system we have had always made a loud, impossible to ignore sound anytime an order comes in.

[MicheleP]

I did call and was told to update to the latest IOS and I did that and still no sound notification.  It seems to be a bug! Hope it is fixed soon.  

[Valentina]

@rumi and @MicheleP - I recommend getting in touch directly with our Customer Success team again if you aren't hearing the notification sound. They would be able to file a bug report so that our engineers can take a deeper dive, if this is in fact a bug!

[rumi]

We're hearing it but it's basically inaudible. Our Cuboh tablet makes a very loud sound when orders come in, but the Square iPad is basically inaudible when Square Online orders comes in.

[Valentina]

If you haven't already, I still recommend reaching out to our Customer Success team, as they would be able to file a bug for this issue if necessary, @rumi.

[KingP]

You will not miss the order, go to printer setting in square or online ( I don't remember) to have it Print automatic. That can help you not miss the order. 

King Pho

[rumi]

Yes that certainly helps, but the lack of sound could still cause us to miss orders. Our staff may not be by the printer and may not see it until 10 or 15 minutes later. We can't have staff constantly checking the printer for orders, particularly during slower hours/days. That's why the sound is so important.

[rumi]

Thank you. I did reach out and the service rep said Square is limited by the iPad's hardware. Once she helped us get the sound on, she didn't think anything else could be done. But other iPads make very loud sounds for new orders, so I believe she is mistaken - it's a software issue.

[rumi]

Do you know if I can only set it to make a sound for emails from a specific sender? I don't want sounds for every email that comes in - that would give us a lot of false alarms.