How can I enable a sound notification for incoming orders?

[PerksCoffee]

[The title of this thread has been edited from the original: Chowly Order Notifications]

I've gone all in Chowly to integrate our delivery services into our PoS. For the most part, I'm seeing good value here. However, there is 1 feature missing from Square that I consider tablestakes.

Since these integrate as "online orders", the integration merely displays a pop-up with NO SOUND notification or option to add sound. This is crippling for our delivery business. I need a way to make these order notifications audible so that employees KNOW an order came in and can tend to it.

Our integration is already setup to automatically print upon order but....this is not enough or even close. Ideally, the pop up notifies the employee whether they are at the terminal or not, when they accept, then the ticket prints.

This expectation that an employee is always at the terminal is not a real world scenario for many small businesses.

If I can't get some kind of audible notification for my employees, I'm going to have to back out of Chowly 100%. In fact, any integration to Square that utilizes this notification system is not going to work for us. Is this something that is available in Square for Rests. by chance?

Thanks.

[#2]

Hey @PerksCoffee ☕☕☕-

Thanks for posting in the Seller Community and surfacing this question! 

As of right now, Square for Restaurants and Square POS does not have a sound functionality for incoming orders, but it's something we're hoping to make available in the future. However, we do have an auto-print functionality so you wouldn't have to accept the orders prior to getting the ticket to print.

We also have an in-app notification functionality that will alert you regarding new orders. To update your preference for notifications and ticket printing from the app, open the navigation menu > Settings, and scroll down to Orders.

• Notification Settings: By default, notifications will be enabled — you can disable or adjust how often you’re notified of new orders. Choose to be notified every 5, 15, or 30 minutes.

• Printer Settings: Choose to either manually print tickets for new orders or automatically print new orders when they come in.

• Quick Actions: When you open the Order tab, you’ll see the master view of all orders. Quick Actions allow you to update the status of an order without opening the order details page.

To learn more about Square for Restaurants and orders specifically, please take a look at this article. I would also suggest reaching out to Chowly's Support Team to see if they have any insight on the limitation. I hope this helps! 😁

[TasteofTroy]

@moephocafe 

For texts You can forward your email to your mobile service providers text-through-email address. For instance, Verizon’s is your-phone-number@vtext.com

give it a try!

[JackieCardin1]

I completed all the steps you recommended in "very best answer" and the "chime" works on the ipad but it is not nearly loud enough or chime long enough to get anyone's attention in a busy/noisy kitchen.  An attached bluetooth speaker does not respond to square notification sounds even though works fine in other ways.

I Need a louder and longer sound OR sound needs to come through a bluetooth speaker so I can turn it up.

By the way, the "contact our direct CS Hardware Specialist Team" listed in "very best answer" only goes to the generic support page.

[octopuscoffee2]

What we did was wifi enable our sound system, play music through the ipad via google/pandora, and when an order comes in, our music pauses. The silence alerts us to an order.

Pretty jenky, but works ok for desperate times. 

Alexis

[PerkyCup]

This is brilliant!  I use an Alexa and should be able to do the same!  Best tip yet!

[sea2sjk]

I have square register and need very very loud noise for incoming order like Doordash or Uber eats. Please update this asap its the one of the key feature for online order to make it usable.

[PhoNha]

Is there any way of allowing an Audio sound when a new order comes in. We notice that we get one but it is very faint. Can it adjusted louder and continuous until it is read.

Thank you

Pho Nha

[nika]

Hi @PhoNha-

Take a look at Isabelle_'s answer on this thread. She walks through how you can change the sound notification settings so that you can be alerted multiple times via sound.

[JackieCardin1]

There has been numerous requests to make the sound louder on an incoming online order.  If the online sound was bluetooth enabled it would solve all these requests as everyone could pick their own loudness needs.  I have been informed twice through square support that the online order sound will go through a bluetooth speaker but in reality it does not.  I have tried it with different speakers, making sure sound is enabled.  I hear it through the ipad but isn't loud enough.  My bluetooth speaker works fine otherwise.  I had an outside computer tech check this as well and was told the same thing; the sound is not configured to go through bluetooth.  Please have your tech person set up a bluetooth speaker and see for themselves whether it goes through bluetooth.  Thank you, this would be a great benefit in noisy and busy kitchens where I am using them.

[videoscreative]

All I want is a recurring notification like every other delivery/order service. I want it loud, and to go off immediately, and not stop until one of our employees checks it. I've had to reroute emails to each of our 8 locations and sometimes spam or irrelevant emails come through and it's hectic and frustrating. Please! Should really be an easy fix to have an immediate sound come on that's persistent until clicked on. Is there anything going on with this?

[PhuTri]

I use Square app on iPad in the Square Stand option is not connected.  I followed the suggestions on enable sound and still there is no sound.  Unless we constantly check the app, we've missed a lot of orders.  Is there a way?