How can clients confirm their appointments so I am notified?

[PictureMeBaby]

One feature that I am not seeing on square appointments is a "confirm" button for the clients. The options are "reschedule" or "cancel" Is there a way for a client to confirm their appointment once they receive their notification via email or text. My partner and I like to know how our day is shaping up by the confirmations we get from our clients. We switched to square on the hopes it will help us with keeping up with our clients easier and services, previously we were using just a text message system, but we were notified of a confirmation, cancellation, or if they wanted to reschedule. Square appointments does not give us the confirmations so we have no idea how many people are actually going to show up. Any suggestions? or are we missing this feature in the set up process?

[#2]

Hi there, 

I've heard a few Square Appointments users request this as well, so I'll let our Appointments Team know that this feature request seems to be getting requested more and more. 

Client side confirmation is not available at this time, as the booking of the appointment is assumed to be confirmed and the client is assumed to show up unless they cancel or reschedule, in which you would then receive confirmation of those changes. 

[kpossible]

any update on this?

i just started using appiontments, so far i've been impressed but this missing feature is something i wish i knew about before i made the switch. 

[Helen]

No updates yet @kpossible. We'll change the status of this request if this feature becomes available - and you'll be notified automatically! Thanks for your patience. 

[betsystachowski]

Would love to switch over but will not do so until clients are able to confirm their appointments. This is a huge selling point to independent business owners.

[Sonya]

This reply was created from merging an existing thread: How do I get a confirmation on appointments from a text message from my clients?

How can I get a confirmation from my clients from a text message? I know that the recieve text from me but I never get one from them. Also why can’t I have a custom text sent?

[Helen]

Hey @Sonya! We're tracking both of these feature requests:

How can clients confirm their appointments so I am notified?

Suggestion: Customize SMS notification for Square Appointments

We'll share updates here in the Communinty to let you konw there is a way for a client to confirm an appointment, or if there a way to edit your SMS notifications. Thanks for bearing with us in the meantime! 

[SOMASLP]

I would like to make a "formal" request for this feature as well!

[Helen]

Hi again @SOMASLP - thanks! 😊

[SANDELIZ1]

YES PLEASE ADD

[Cherienicole1]

How do I get my clients to receive notifications to confirm appointments. I see that it says approved but all of them say that. And I dont know if my clients receive a reminder notification of appt date and time.

[designsbydanni]

As a stylist who pays for my space, this is a crutial feature! I am missing out on business because they aren't able to actually confirm appointments.. Is there any update on when this feature will be added? I am contemplating changing my appointment software and canceling my subscription services.