On Friday, December 6th, we hosted a Live Q&A about email security right here on this thread. We wanted to surface this topic during the holiday season as fraudsters up their attempts to trick people into providing their personal information. This can look like a fake charity account, a phishing scam, or a bogus online order form.
But worry not—we've got your back! We featured an expert in the field of email and account security, @stephenmartin, who offered guidance on how to protect yourself online. With over nine years of experience at an email company prior to joining the team at Square, he offered resources and insight so you can go forth with confidence. 📧🔒💳
Here are some example questions:
- I received an order confirmation email with an attachment on it—how do I know if it's safe to open?
- I was directed to a different website to complete an online gift purchase—how do I know for sure that it's safe to enter my credit card and billing information?
- I think my information was hacked. What do I do now?
- What is an email phishing scam?
⬇ Check out the recap in the Best Answer below for more details. ⬇
Thank you for raising your questions! To recap the themes that we discussed, please keep the following information in mind.
✔️ Stay Calm
If an email catches you by surprise, don’t panic! Take a breath and visit your Square Dashboard. The online Square Dashboard is the source of truth for all of your account information.
Phishing emails are becoming increasingly good at impersonating real companies and organizations. The tools to create professional emails are widely accessible and the content is meant to alarm you. The scammers want to encourage you to take an action without second guessing the sender. Taking a few minutes to breath and analyze an email will help you identify phishing attempts.
🔎 How to Spot Fake Emails
Common themes phishing emails use:
- Noticing account activity or issues with your account that require your immediate attention
- Links that mention you'll need to "log in" to confirm something, receive something, or cancel something
- Free items and services or too-good-to-be-true discounts
Something else to keep in mind: scammers love holidays. You’ll most likely see an influx in phishing attempts, spam emails, and even phone calls on or before holiday. A way scammers will try to remove friction is getting you to take action when you are most distracted.
An email that's missing key personal information like your first name, contains spelling errors, or contains grammar errors is a high indicator that the email is not real. As we've mentioned before, Square will not ask for sensitive information in an email. We'll always direct you to log in to your account or contact our Square Customer Success team.
🔒 Protect Your Account
One of the ways you can protect your Square account is by enabling 2-Factor Authentication. This extra layer of security requires a code to be confirmed by an application or through a text message.
Unfortunately, phishing emails are difficult to completely block. Some email application filters (like GMail) are sophisticated enough to catch and mark these emails as spam. If something seems suspicious, don’t hesitate to take the extra steps to log into your account or reach out to Square Support. If you think you’ve received a phishing email, you can always forward it to firstname.lastname@example.org before you delete it so we can investigate.
If you suspect this email is a phishing attempt, you’ll need to log into your Square account online and navigate to Transfer Reports. You’ll be able to verify all of your bank account transfer activity from your Square Dashboard.
I have always received an e-mail notification the next business day, of "Square has sent you $----" But now I no longer receive notifications of the amount that has been deposited in my account. Why is that happening?
@Celine1 There are a few reasons this might be happening covered here: Email Delivery Issues. The first thing you’ll want to do is log into your account and be sure your email address is correct and you’ve selected the notifications you’d like to receive from Square. You can also check your spam folder, as you may have inadvertently marked a previous email as spam. And finally, you can set up filters and/or labels with your email client to help prioritize the emails in your inbox.
YES, I HAVE A QUESTION I HAVE THE OLD CARD SWIPE WHAT DO I NEED TO UP GRADE MY SQUARE ACCOUNT I HAVE HAD THE OLD SYSTEM FOR 10 YEARS THANKS
@plm1937 Hi! It sounds like you need an updated reader. More information on how to receive a new reader can be found here: Get a Free Square Magstripe Reader, or you could purchase a Square reader for Contactless and Chip so you can accept chip cards and NFC (like Apple Pay/Google Pay) payments.
We also recommend making sure you’re running the latest version of the Square Point of Sale app on your device — this ensures you have the latest fixes and features! Check the App Store or Google Play Store for an update: Update Your App.
I received an email stating that nearly a thousand dollars is going to be refunded to someone. I have never used square, hopefully I can get a copy of it pasted here!