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katieand Alumni

Live Q&A: Ask us anything about Square Card!

Hi Sellers,

 

On Wednesday, August 14 at 1 PM PST, we hosted a Live Q&A all about Square Card! We had three of our leaders from the product team here to answer your questions about Square Card.

 

Meet the people who brought you Square Card and who were here live on the 14th to reply to your comments: 

 

Christina, Square Card - Product Manager 

@Christina leads the product team for Square Card. Previous to Square Card, she built Instant Deposit. She’s passionate about making financial services fair for small business owners. When she’s not obsessing over how Square can help improve small business cash flow, she’s running after her toddler or volunteering for an organization that works to improve public health in Africa. 

 

Mac, Square Card - Designer 

Mac leads design for Square Card. He produced around 15 versions of that white card before finalizing the design that puts your business first. Prior to Square, he designed software for banks that brought a personal touch back to customers’ banking relationships. He’s always cared about simplifying experiences and bringing customers back to the forefront of the financial space. 

 

Margueritte, Square Card - Product Marketing Manager  

@MargueritteH leads product marketing for Square Card. Prior to Square, she helped small businesses offer financing to homeowners to install residential solar systems and worked with banks in emerging markets to make small business loans. She is excited to be at Square supporting products that help small businesses manage cash flow. 

 

A few example questions:

 

  • How do I get money on my card? 
  • Do I need to do anything to transfer money to my card once I make a sale? 
  • Do I need to link a bank account? 
  • What happens to my deposits once I activate my Square Card? 
  • Can I make partial balance deposits once I activate my Square Card? 
  • What are the limits on Square Card deposits, ATM withdrawals, and spending?
  • Disputes
  • Balance correlation
  • Pending authorizations & voids
  • Holds
  • Declines

 

*We won’t be able to address account specific questions in this Q&A. Those are best directed to our CS team via email or the phone to keep your account secure!

 

Thanks for all of your questions! 

 

PD00778 - M square card hero_Medium.jpg

 

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Christina Square

Re: Live Q&A: Ask us anything about Square Card!

Best Answer

Wow, what great questions and feedback on Square Card -- THANK YOU. Square Card is a new product, just launched this year, and you, our sellers, are the best source of feedback on what you love, and where we have room to improve and grow. We've heard you. Please keep the feedback coming so that we can continue to meet more of your cash flow needs. 

 

To close out, I wanted to share a few thoughts and gather your feedback to help inform our thinking. 

 

What you love 

We heard that you love that your card sales are immediately in your Square balance for you to control: spend on the Square Card, or transfer to your linked bank account whenever you wish. We heard that you love the look of the Square Card: professional, simple, and highlighting you and your business. We heard that you love having a free business debit card to manage your business expenses. 

 

How we can make managing cash flow easier 

We heard you in asking for Apple Pay and Google Pay, better accounting support, statements, a running balance next to each Square Card transaction, and Capital loan disbursements to the Square balance to spend on the Square Card. The good news is that we are actively working on each of those things ^^. Update: You can now add your Square Card to your digital wallet to use it with Apple Pay and Google Pay! 

 

We also heard you asking for us to grow into a broader business banking solution with account and routing numbers, multiple cards per account, and international usage. Great feedback to inform how we might better grow to serve you in the future. 

 

What else can we do to make managing your cash flow easier? What do you wish we could take off of your shoulders? How do you feel now about your business finances today, and how do you hope to feel about it in the future? Are there specific tools or functionality that you wished we offered? 

 

This community represents a wealth of knowledge and experience greater than anything we could fathom within our four walls, and we're truly excited to read and learn what you have to say. Thank you again for your honest and candid dialogue in yesterday's Q&A, and moving forward. 

View Best Answer >

Message 83 of 83
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82 REPLIES 82
Pakolazo

Re: Live Q&A: Ask us anything about Square Card!

How do i get a card for my wife? she is also listed as a co-owner on our square account. thanks

Message 2 of 83
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Christina Square

Re: Live Q&A: Ask us anything about Square Card!

Hi @Pakolazo, unfortunately, today, we only issue one Square Card per location to the Square account owner. Since Square Card is a way to spend your business funds, we wanted to ensure that the person who owns the account controls those funds. But we hear you! We have heard others asking for co-owner / employee cards, so will consider this feature request down the line! Thank you for asking!

Message 3 of 83
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newdaydc2912

Do the square card have a pin

Do the square card have a pin# 

Message 4 of 83
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Jmp

Re: Do the square card have a pin

yes it can be setup on squareup.com or the app.  go to DEPOSITS > SQUARE CARD> Reset PIN.  You can even disable the card from there as well

Message 5 of 83
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Christina Square

Re: Do the square card have a pin

Yes, @newdaydc2912! Square Card does have a 4-digit PIN associated with the card. When you activate your Square Card, you will be asked to set your 4-digit PIN. 

 

If you forget your PIN, you can reset it through POS: 

  • Open the Deposits section
  • Select Square Card
  • Select Reset card PIN
  • Go to the email associated with your Square account to get the confirmation code email and reset your PIN! 

image6.jpg

 

Or on your Square Dashboard: 

  • Open the Deposits section
  • Go to Square Card
  • Go to Card Management
  • Click the 3 dots to the right of your card
  • Select Reset PIN
  • Go to the email associated with your Square account to get the confirmation code email and reset your PIN! 

image5.png

 

Thanks @Jmp for jumping in with the answer for us 🙂

Message 6 of 83
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NailsbyBri4239

Re: Live Q&A: Ask us anything about Square Card!

Will we be able  to receive our square capital loans onto the Square card? Since the square card is supposed to be use for business purposes, I would hope that the loans would be able to deposit on that as well 

Message 7 of 83
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Christina Square

Re: Live Q&A: Ask us anything about Square Card!

Thanks for this question, @NailsbyBri4239. We are working on it! Today, Square Capital loans are not disbursed into your Square balance to access through Square Card, but we are actively working on that option so that more of your business funds can be in one place.

Message 8 of 83
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Sherriesthings1

How can I tell how much is on my square card?

How can I tell the available balance on my Square card?

Message 9 of 83
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anitaihale

Re: How can I tell how much is on my square card?

Square App -> 3 Lines —> Deposits. 

 

 

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