Thank you so much for your reply, Lucysromenabe, and yes its comforting to know that there are others like us out there. We have tried and tried to figure out what we are doing wrong to suddenly be so out of favor. What metrics are we not meeting that caused us to suddenly be ineligible?
You know, we do a fair amount of our class registrations and student publication purchasing on-line and that has to go through a different merchant services provider because of the format we use for our site. If I thought for one instance that the day-to-day activity thru our e-commerce were to make a difference in how we are "seen" by the Square Capital decision-makers, we would certainly consider going through the painful process of making a switch, including spending the money to move to another web format, but when we have no clue at all if that is even a factor or not, we cannot afford the risk that a major change would create without a truly results-driven purpose to do so.
I hope someone from Capital is reading all of this - if so, please shed light on your customers who are asking for your guidance - to utilize your tools to the best of our ability. Your services have helped small businesses all over the country make a lot of money and, in turn, we have made you a lot of money through devoted loyalty to using your products and services. It's sad to have loyal customers with proven loan repayment records, like the two of us, have to go through another Capital lender for business growth. Help us, help you, make us all prosperous and show us that customer loyalty means something to you.
