Balance on My Business

[JamesF2]

I accept Donations on my Internet Radio Station.  A listener donated money one week ago today. But my balance still shows a Zero Balance.  Where did this donation go?  I have jumped through every hurdle Square has asked.  I sent in my EIN Number for my business, Sent in photo ID. But have verified my business every way they have asked still nothing.

Where is the Donation?????????????

[Candlestore]

@JamesF2 ;

As I see this is your first post I would like to welcome your to the selers forum.

I am not sure how you setup your Deposits from Square, and my account is setup for Next day Automatic Deposits.

So each day my Balance increases, then at the end of the day, my Balance in Square goes to $0.00, and there is a Deposit to my linked bank account.  So since the Donation was a week ago, your balance would be at $0.00.  The Donation should have been moved to the bank account where your linked deposits to go. 

You you Sign in to your Square Dashboard then Balance, then Business Name, then View all Transfers, then select the date that shows a Positive number - then look at the top left it should show Bank name and Last 3 digits of the account number. 

You can also look in Account and Settings -  Business Information - Bank Accounts to see which Account your money would be deposited to.

[alexandriak]

One other thing to check is how did the listener make the donation? Did they possibly type something in wrong and it didn't make it to you?