[Improvement] Schedule Utilisation now available within the Appointments Staff Performance Report

[tranguyen]

Hi Sellers! 👋

We’re excited to share recent updates to the Appointments Staff Performance Report.

Now, in addition to seeing your staff’s pre-booking rate and client retention rates, you’ll also be able to see their schedule utilisation rate. This is calculated as a ratio of a staff member’s total booked hours to their total working hours. For example, if a staff member had 20 hours of booked appointments in a week, and had 40 bookable hours that week, that staff member would be 50% utilized (20/40=50%). In addition to seeing schedule utilisation, you can now also see the number of appointments booked, the total booked hours, and the total working hours all in the same report. 

To access schedule utilisation (and the rest of the staff performance) you can either click this link, or find it in your Square Dashboard > Reports > Appointments Reports > Staff Performance. Note this report is only available to Appointments Plus and Premium subscribers. 

For additional information, check out the help article here

Don’t hesitate to reach out and leave a comment below if you’ve got any questions or feedback. 

We’re excited to also build out additional metrics and reports throughout the year specific to Square Appointments and beauty sellers, so feel free to include info if there is a particular report or metric you’d love to see in the future.