Bug: Can't click on item after refresh or when visiting after sharing the URL

[salo]

Steps to reproduce:

1. Click on an item in the store (a modal dialog opens)

2. Refresh the page

3. Try to click on the item again

The modal dialog no longer launches.

Another way to reproduce:

1. Visit a URL sent from someone who is viewing an item modal dialog

2. Try to click on that item

The modal dialog will not launch

Ex: Visit this page, then try to click on just "Brewed House Coffee":

https://www.hannahcoffee.com/hot-drinks?location=11ec077a24048c608334ac1f6bbbcc9c&item=1

If you click on another item, that item's dialog will open, and when closed, you are now able to open the first item's dialog again.

This UX bug has frustrated both us and our users. Thanks!

[BernadetteA]

Thanks for reaching out, @salo and Welcome to the Seller Community

I see what you mean when repeating the steps, however, I don't believe this is meant to be the intended flow. Is there a reason why customers are refreshing the page just to choose the same item? If you click the large "X" next to the "add to order" button, the window will close and you can re-select the same item again. 

I'm happy to pass this information along to the team, and it would be super helpful if you had some more context to add. I think it will help the engineers get a better idea of how customers are interacting with the live site.

Thanks in advance! 😊