Card required at booking was selected, but no card was saved upon client booking

[Nailsbystepf]

I allow new customers to book online, and have it set up for 'no show' protection, where they are required to book with a credit card to reserve their spot.  I have a client who booked online, but there is no credit card added.  Help?

[Kassi_]

Welcome back, @Nailsbystepf - 

I have a couple more questions on your settings to help me get to the bottom of your issue. 

Whenever you request the card - do you require a prepayment too? Does the new customer show in your Customer Directory? 

I will keep an eye out for your reply👀.