No. Facebook says it's a square issue and Square says it's a facebook issue.
First facecbook said it was a permissions error with Instagram. Then they came back and say there is missing it's missing data information that Square needs to fix.
Below is an email from Facebook which I sent to Square. Square's solution is to have me export a CSV file of my catalog and upload it to facebook. It sounds like a nightmare. It all worked before automatically updating. I've spent so much time on this.
Upon thorough investigation of your Pixel 734174283993464 and its ability to synchronize with your Catalog adding the listings automatically I'd like to clarify two points that must be addressed:
a) Microdata Collection: if you further check the Micro debugger you will be able to identify some fields are not correctly set up. Namely the i) ID's, ii) Price and iii) Availability. It is also important to check the fields and "google_product_category".
I'm aware this issue might not be simple. Therefore I'd vividly recommend to reach your Webstore provider (Square) and inform them about the Data Feed Specifications that need to be fixed. More about this can be found on: Date Feed Fields and Specifications for Catalogs. Please bear in mind that important part on this matter is called " Required fields for products", available on the first part of the Help Center Provided.
If you need additional information to do it yourself, I will be glad to help. As long as you have access to your Catalog CSV file or a Data Feed File on Google Sheets. Let me know Kait, preferably it would be easier to do it via phone call.
b) Pixel not Connected to the Catalog: despite the Data Feed Field that must be addressed first place, I've also found the Pixel is not connected to your Catalog. The steps to link the Pixel 734174283993464 are simple, but should be done after the point a is fixed. In any case below are the steps to add the Pixel to the Catalog # ID 999393337489784:
1) Go to Business Settings;
2) Select the Catalog "Fat Plant Farm ID 999393337489784";
3) On the upper right you will see the button "Associate Sources" - select this option
4) Paste the Pixel ID "734174283993464" and after that click on the Save button.
5) To be sure this issue has been settled, please provide a screenshot reproducing the above steps. If any error appear during this workflow we will be able to identify and if necessary loop it to our Technical Team.
I'm aware the above information may be a bit difficult to understand. Once said that I'd like to say you can seek support of your webstore provider, responsible for your Catalog and listings - the names provided above will at least point out which direction their Support need to check; or, the other option is to convert your Catalog into a Spreadsheet and schedule a call, where I will try my best to clarify about Microdata, Catalog and Pixel ability to add items to your Catalog. Please let me know.
As soon as I receive your answer I’ll be able to move further with your request.
The Commerce Facebook Concierge Support is always here to assist you with your requests.
Kind regards,
