We have linked our Facebook Pixel to the Square Online shop and we are using the "Event Setup Tool" to configure the events in the Facebook Event Manager page.
Setup seems to be working correctly, but we are getting the warning "Purchases with matched content IDs"
For each affected product:
- Add a unique identifier to your catalogue. This is normally an ID that you already use (e.g. an SKU). You can do this using your preferred product upload method (e.g. data feed file).
- Check that the content ID in the pixel installation matches the ID in your data feed file and that it is correctly formatted, with no additional letters, digits or symbols.
Our products are all configured using Variations - each Variation has a different SKU and is a different product.
1: How do we map the content id to the event, as we cannot take it from neither the page or the URL? (the only ID available in the URL is 12, and it is associated to the Item rather than to the Variation)
2: In the Facebook Product catalogue - automatically synced from Square:
- the Content ID doesn't match any Square Identifier
- none of the other product fields in Facebook Product Catalogue match a Square Identifier
The Content ID is meant to be populated with the SKU, but as you can see from screenshots below it's populated instead with a random guid - definitely not matching Square SKU.
So far we have only been able to select "Don't include content ID".
Please help.
