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Facebook Shop Warning - Upgrade your shop

We have recently linked our Square shop to a Facebook Shop, and we have started receiving the following warning on Facebook:

"Don't lose access to shop features. At the end of May, older versions of shops like yours will start losing access to product tagging and other features. Upgrade your shop so that there's no interruption."

 

Screen Shot 2021-05-09 at 10.22.16 am.png

 

When clicking on "Upgrade Shop" we are sent to the Facebook Commerce Overview page, where we can only click on "Customise Shop".

 

Screen Shot 2021-05-09 at 10.22.32 am.png

 

This sends us to the Commerce "Shops" tab, and no shop is listed....

 

Screen Shot 2021-05-09 at 10.22.41 am.png

 

Before you ask, yes, our shop is active and currently accessible on FB, but can't be edited on the Shops tab as it doesn't appear...

 

Screen Shot 2021-05-10 at 10.18.22 am.png

 

Ideas?

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Hmm. Definitely strange @justjaneceramic. Have you tried contacting Facebook about this?

Bea_
Beta Community Manager, Square
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