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Feature Request: Specific Delivery & Pickup Time frames, Order Cut Off Times

Hi, I'm so glad we can now enable delivery online for our home based florist business.

However we have a major problem - I don't want customers to see an estimated delivery timeframe because its wrong in the cart / checkout. We make up all orders in the morning then deliver in the afternoon in a set time frame. For now I will have to write a big disclaimer on items for people to ignore this. Please make this optional or let me pick a specific time frame on business days?

 

Also a request for a digital product store - I would totally use Square if you can do automatic email fulfillment and send customers a download link. I don't want to be monitoring a digital store all day for orders that I have to fulfill manually, I would want my product immediately. I will definitely switch to square when you can do this. Thanks!

Message 1 of 23
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Beta Member

Re: Delivery Timeframe

It's a great question @Roselaine , and one I've seen raised numerous time before.

Here's to hoping the development team can action and implement much needed features like this.

Message 2 of 23
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Admin

Re: Delivery Timeframe

Hey @Roselaine,

 

Thanks for reaching out!

 

We've been building out new Online Store features on a regular basis in the last couple of months, and we're prioritising development of features that are helping businesses pivot during COVID-19. Set or scheduled delivery times is a feature that's still in the works, but this one has been a popular request and is currently being worked on - while I don't have a set time frame for when it will be available, we'll release this feature once it's ready and works. We'll be posting an update here once it's available so please keep an eye out, I'll tag you in this thread too 👍

Seamus
Community Manager, Square
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Message 3 of 23
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Re: Delivery Timeframe

Hi @Seamus  and @Tom  - I just wanted to check in and see if there's an update soon coming for different delivery timeframe options, even just to turn it off.  It's becoming a problem for us now as customers don't read the fine print to ignore the timeframe and expect the delivery at the wrong time, because that time frame is shown in bold at the top of their order confirmation.

 

If it helps here's what we do - we are a home based florist so we cannot accept pickups and only do local delivery at a fee included in our prices.  If the customer orders by 10am on business days we can deliver it the same day, if it's after 10am then we say it'll be a set time frame of 12pm-6pm the next business day unless otherwise discussed with the customer.  If a customer places an order on a day off then it also shows the wrong delivery date because right now I've set an order prep time of 1 business day.  If they did order on Monday though (our day off) we would deliver it Tuesday - right now it says Wednesday.

 

I have set certain postcodes that we deliver to, but we've had a few customers want orders outside our local area. We are happy to accommodate this for an extra fee and right now it can only be done by sending them a custom invoice as far as I can see.  I'm worried that we may lose customers that we are happy to deliver to because there's no way to put an extra delivery fee on different areas outside our local zone. 

 

Hope that makes sense. But right now fixing the estimated time frame is super important for us. Thank you!

Message 4 of 23
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Admin

Re: Delivery Timeframe

Hey @Roselaine,

 

Thanks for your comment and for providing such a detailed use case here!

 

The sort of setup you're describing (orders before X cut-off time being delivered later in the day) is one that I've seen on a number of occasions lately across a number of industries (eg florists, brewers, bakeries) and one that we've also received a fair bit of feedback about. I agree that dedicated features to assist with this would be super handy and go a long way to making a better online shopping experience for yourself and your customers.

 

While I don't have anything new to share, I can tell you that being able to better cater for delivery scenarios like the one you're describing is something that's being worked on - think features such as scheduled delivery, cut-off times and fixed delivery dates. I don't have an exact ETA for these features, however the team that works on the Online Store is aware of the demand for them and they're in the development pipeline. I hope I'll be able to have more to share here soon, and will tag you in this thread when I am able to share more!

 

EDIT: Different fees for different delivery distances is available now!

Seamus
Community Manager, Square
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Message 5 of 23
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Re: Delivery Timeframe

i didn't want to, but I had to leave square and go with Wix due to this lack of functionality.   Wix has superior offer enabling customer to choose day and time delivery window, or you can create custom algorithm to calculate delivery estimated time.  

Message 6 of 23
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Admin

Re: Delivery Timeframe

Hey @BCBBQ,

 

Sorry to see you go, I appreciate that you've got to get the best setup to run your business and thank you for the feedback you've provided here.

 

I'll continue to update this thread as I hear of any new updates, this is a popular feature request and hopefully we're able to announce more here in the future.

Seamus
Community Manager, Square
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Message 7 of 23
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Pick up time for item

I have one food special each day from Wednesday to Sunday (eg Sunday roast) with a pick up time between 4pm-6pm. I would like my customer to be able to nominate a time during this period only to pick up the food.  My cafe hours are 7-2 each day. And the order has to be placed before midnight the day before.. 

Message 8 of 23
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Admin

Re: Pick up time for item

Hey @TheHydrant,

 

Thanks for your feedback!

 

I've moved your comment into this thread so we can better track feedback on this feature request.

 

It's one I've heard a bit of and is also one I've seen used by a range of different businesses - hopefully it's something we'll be able to implement moving forward. I'll update this thread if I hear of any news on this one, in the meantime keep an eye on our community, we've been posting regular updates as we continue to expand Square Online's feature set!

Seamus
Community Manager, Square
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Message 9 of 23
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Re: Pick up time for item

In The mean time we have add "Variations" with times to each meal item.. EG.. 4pm, 4.15pm ect ect 5.45pm, 6pm.....

this means the customer has to choose one time slot to move forward with  purchase..

 

hope this helps

Message 10 of 23
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