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How long does it take new items to sync with weebly online store?

New item not syncing with online store. How long does it take? What can I do to make it appear?

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Square Community Moderator

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Hi there, @BreadandButter 👋 Thanks for taking the time to reach out to us here on the Seller Community! So happy that you joined us. Hopefully this space can prove to be a valuable resource as you look for creative solutions for your business.

 

Item integration to the Online Store is dependent upon the size of your item library as well as some other external factors such as browser version and even strength of internet connection. Are you receiving any kind of error message when trying to move your items over to the Online Store?


If the issues persists, it may be a good idea to flag this over to our Support Team. They can take a deeper look into your setup and determine if anything is off.

 

Feel free to shoot me back a response! I will keep an eye out - I want to make sure this gets resolved for you.

Joe
Community Moderator, Square
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Hey @kwestport-

 

Thanks for posting in the Seller Community.

 

I reached out to our Square Online Store team and they have received reports recently from other sellers  of there being an item sync delay. It's something our engineers are aware of, and working hard to resolve. While the changes should reflect in a matter of minutes, we have heard of it taking a few hours.

 

Some troubleshooting steps in the meantime would be making sure you're using the browser Google Chrome, clearing your browsing history, and clearing you cache. I will post an update in here when/if I hear something about this delay issue being resolved. Really sorry for the inconvenience and concern this has caused. 

Olive, she/her

Seller Community Manager, Square

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Square Community Moderator

Best Answer

Hi there, @BreadandButter 👋 Thanks for taking the time to reach out to us here on the Seller Community! So happy that you joined us. Hopefully this space can prove to be a valuable resource as you look for creative solutions for your business.

 

Item integration to the Online Store is dependent upon the size of your item library as well as some other external factors such as browser version and even strength of internet connection. Are you receiving any kind of error message when trying to move your items over to the Online Store?


If the issues persists, it may be a good idea to flag this over to our Support Team. They can take a deeper look into your setup and determine if anything is off.

 

Feel free to shoot me back a response! I will keep an eye out - I want to make sure this gets resolved for you.

Joe
Community Moderator, Square
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Beta Member

@Joe I have a related question. If I update inventory amounts in Square (after receiving new stock for example), does the inventory in Weebly also update? Does that sync happen automatically, or does it happen on a schedule?

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Square Community Moderator

Hi there, @trish_Yrn! This is a great question! Yes - if you update your inventory through Square, those numbers should be reflective in real time on your Online Store stock. From what I gather, there may be a slight delay in real-time inventory updates due to a "queue" of Online Store activity - but it should update automatically, nonetheless.

Joe
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So what size library breaks the system? 

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After creating a new item in Square, I typically visit the online store  (in this case our Square Weebly online store) and go to “manage store” to do things like add photos, write a description, etc. for the item. 

 

I’ve done this many times in the past without too much trouble. Occasionally, it might take a few minutes for the newly created item to show up over on the weebly side, but other than that it’s been fine. 

 

Now it’s literally taking hours for the new item to appear, and now I can’t get it to appear at all - other than on the weekly ios app! 
After waiting 4+ hrs the items I created earlier today are still not visible in the weebly inventory on my computer, but they did just suddenly show up on the app. 

It’s a challenge to edit details on the app so I need them to show up on the desktop version of weebly too!

 

Has something changed with this whole process that Im not getting? Is there an issue at Square that’s causing this issue for anyone else? 

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Admin

Best Answer

Hey @kwestport-

 

Thanks for posting in the Seller Community.

 

I reached out to our Square Online Store team and they have received reports recently from other sellers  of there being an item sync delay. It's something our engineers are aware of, and working hard to resolve. While the changes should reflect in a matter of minutes, we have heard of it taking a few hours.

 

Some troubleshooting steps in the meantime would be making sure you're using the browser Google Chrome, clearing your browsing history, and clearing you cache. I will post an update in here when/if I hear something about this delay issue being resolved. Really sorry for the inconvenience and concern this has caused. 

Olive, she/her

Seller Community Manager, Square

Learn about the Super Seller program!

View Best Answer >

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Bummer that this issue still exists 18 months after being called out yet we are paying monthly for our "service."

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@Joe_123 I have spoken with IT from Weebly and someone from Square a couple of times and just get told it's a bug but no fix date which is crazy to me, it's been a couple of months of this problem.  I believe the issue is with the VARIATION feature in Weebly.  The workaround I thought would work is by creating new ITEMS in Square instead of in Weebly but it's not working.  I can create a new ITEM in Square and it will sync but only if it is a single ITEM.  Here's the issue: when I create an ITEM and use the VARIATION feature in Square it DOES NOT sync with Weebly.  So now I have multiple ITEMS I have created in Square with variations (I need this feature as dozens of my ITEMS are different priced based on weight) and they don't show up in Weebly.  I have dozens of new ITEMS I need to create with VARIATIONS but I don't know if I should because they won't show up in Weebly.  What am I supposed to do????

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Trying to set up our line store and going mad here with the inventory.  I have sync turned on and my Square inventory for hte most part shows up in the Online store item list for me to the nmanually turn it visible.. am tracking inventory and all that good stuff. 

 

Now I just created about 5-10 new items online through the Square side - none of these items are showing up in hte online store item list for me to active in the online store...

 

Trying to find answers has taken me 3 hours and still dont know what might be going on - Any real hel pwould be greatly appreciated.

 

Would love to actually see a user manual for these things. Guess that makes me old huh?

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Admin

Hey @shiffera5- Wanting a user manual doesn't make you old at ALL! 🙂 Set up can get complicated from time to time in the Online Store.

 

Hopefully Joe can help out here. He goes through some tips and suggestions as to why that might be happening.

 

Let us know if you have other questions!

Bea_
Beta Community Manager, Square
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in the process of trying ot set up our online store.  Inventory is synced for the most part.  Lat night I created some new items in hte Square inventory and they appeared in the online item list iwht no problem.  Today, did the same thing created new items in the Sqaure inventory, but they are not showing up in the Online item list - is there any troubleshooting or list of specifc things that might cause these new items not to sync?

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@shiffera5 Take a look at this thread. There's some info on why that might be happening.

Bea_
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Are you using the Variation feature for your items?

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I have uploaded an item list into Square's Item Library with price, descriptions, inventory, and image but in my online store, nothing is syncing over. Settings to synch are turned on.

 

My assumption is the items on the Square side would show up on the Weebly side otherwise I'm doubling my work.

 

Appreciate any troubleshooting!

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Sometimes you might see a delay with syncing items but they should be synced by now. If they're still not showing up, reach out to our Ecom Team for a hand. 

 

@buttonboxaprons

Justin
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Hi, is anyone else having issues with syncing? 

I am now creating items into Square with variations (creating same in Weebly doesn't work) and then hoping they will sync with Weebly but alas, I have just created a new item today in Square and I see it in Square but it does not show up in Weebly.  Please help with this, it is an ongoing issue I am having and I have talked on the phone with IT of Weebly and was told they are having issues with Item creations so that's why I am creating them in Square but it seems every time I add variations Weebly can't seem to handle that feature.  This is so crucial to my business and my items can't be seen on my website for the now imperative online sales.  We need a website that works please.

Leanne

Five Girls Baking

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Square Community Moderator

Hey @BakingLife,

 

Sorry you're having so much trouble with your items syncing.

 

I moved your post to an existing thread where other sellers were experiencing the same issue.

 

@Joe answered above why this could be occurring and also provided a link to contact direct Support to take a look if this is still happening. 

 

If you have your items set to sync with your Online Store then the next best step would be to reach out to our direct support team to take a closer look.

Ashley C
Community Moderator, Square
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Is there a way to sync my square items with the weebly store
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Hey @Kittyandotterbe- Are you seeing the items show up yet? Sometimes there can be a delay. 

 

Check out what @Joe has to say above. And if you're still having trouble, I'd go ahead and call our team.

Bea_
Beta Community Manager, Square
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Hey cool, looks like this problem still exsists, and you haven't fixed it.  I sat down today looking at my options to bring products online, and since we are long time customers with square, I thought yeah lets try it out.  I guess we'll be looking else where to sell online, I've just spent the last 2 hours trying to upload a new item on square, hoping to see it on our online site (weebly).  What a waste of time. 

 

re: new items don't sync with weebly (square online site) -- 

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