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Item Price won's show on some customer's computer

I have encounter few customers that they can see my items on the website, but the price shows $0.00 and Description disappeared

 

Most customers see my items normally, and there is a price and description.

 

Has anyone encounter the same problem?

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Admin

Hey @AustralianGZ199,

 

Thanks for reaching out and sorry to hear you're having some issues with Square Online!

 

This certainly sounds odd, have you been able to reproduce the issue at all yourself, on either computer or mobile based web browsers?

 

I'd be keen to hear if any other sellers have heard of this, it's not one I've heard of before unfortunately! You could also try getting in touch with support and getting them to check out the website and see if they can see anything that stands out - 

You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

 

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Go to "Other"" then "I don't see my issue"

4. Click "Message us" or "Email us"

Seamus
Square, Australia
Sign in and click Mark as Best Answer if my reply answers your question.
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