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NEW! Square Online: Separate Pickup & Delivery settings

The title of this thread has been edited from the original: Online Store Feature Request: Separate Pickup & Delivery settings

 

Is there any way to select different days and times for delivery separately from pickup? For instance I want customers to be able to arrange for pickup every day, but for delivery I only have someone on staff to do deliveries 2 days a week right now.

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Admin

Best Answer

Hey @barkshopbakery and others!

 

I've got another update on this feature. 

 

Pickup and Delivery hours have officially been separated:

 

Screenshot 2020-05-06 at 3.15.14 PM.png

 

Let me know if you have any questions about this! 💡

Isabelle she/her

Seller Community Manager, Square

Learn about the Super Seller program!

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Message 61 of 100
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Square Community Moderator

Hey there, @barkshopbakery

 

Welcome back to the Community!

 

This is is a great question and looks like it's a Feature Request for our delivery option. 

 

Especially during this stressful time, we are looking at ways to improve the features we rolled out for our sellers. I am going to tag this for our Product Team, so they can continue to evolve to our sellers' needs. 

 

Thank you for taking the time to write in. 

Kassi
Community Moderator, Square
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Message 2 of 100
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We use our online store for a tree sale that has 2 pickup dates. So we are wondering how to set that up. It is not two per week - just two dates where all orders get picked up. the pick up options do not lend itself to this. just wondering if anyone else has figured out a way to make this work. For now we are using a pop up option to alert customers that the computer generated dates are not correct.

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Alumni

Hello @Julie_P

For this question, we recommend contacting our Weebly Team directly. They will be your best resource in getting this inquiry addressed. Also, having a specialist that can look into the specifics of your account will be highly beneficial.

Check out ways on how to get in contact with them by visiting here.

Alex_
Community Moderator, Square // Moderador de la Comunidad, Square
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Message 4 of 100
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This reply was created from merging an existing thread: I only want to do deliveries

 

Monday-Friday 11-5pm 

Cajun cuisine and pastries 

Delivery only!

Message 5 of 100
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Square Community Moderator

Hi there @Nonnos12! Sounds like you want to get your online store set up for delivery - we can help if you follow the steps laid out here. If you're looking to offer delivery without offering pickup, this is not currently an option.

 

At this time, you're able to offer pickup without offering delivery, but you cannot offer delivery without pickup. Be sure to keep your eyes peeled for updates, as we're constantly working to offer new features through your online store.

Valentina
Community Moderator, Square
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Message 6 of 100
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This reply was created from merging an existing thread: DELIVERY/SHIPPING ONLY - How to disable curbside pickup?!

 

I've been trying to be patient, but it's causing a lot of confusion for my customers and headaches for me.

Is there a way to disable curbside pickup, but still have SHIPPING or DELIVERY as the ONLY options at checkout? It's making it required for me to have curbside checked off before I can enable delivery.

We are only doing delivery or shipping at this time.

Thanks for your time!

Message 7 of 100
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Square Community Moderator

At this time, enabling pickup is required in order to accept deliveries, @CTTHShop - sorry to hear about the headaches caused by this. Our teams fast-tracked these features to allow businesses to immediately begin offering delivery and pickup options, so keep your eyes peeled as more features and abilities will be coming.

 

In the meantime, I'd recommend including a note on your website to notify customers about your fulfillment options. This should help take the edge off, by providing a bit of clarification. I hope this helps, and I'll be sure to post here in this thread when we have an update to share about the delivery and pickup features!

Valentina
Community Moderator, Square
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Message 8 of 100
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@Valentina 

 

I tried doing just that. Pretty much every place that I could put text, I have something along the lines of ** DELIVERY ONLY ** PLEASE CHOOSE DELIVERY IN THE CART and yet 2/3 of the orders that came in today are marked as pickup because:

 

  1. Pickup is the default option in the cart and there is no way to disable that option or make delivery the default.
  2. Even the people who are looking for how to change the order from pickup to delivery don't seem to see the two links that say "Change" so that the pickup and delivery options panel appears.

So, now I have to manually go through every pickup order, see if there is a billing address to deliver to and check that it's in my delivery radius before deciding what to do about the order. If I just cancel all of the pickup orders and ask that they reorder and specify delivery I'm going to make customers angry and run the risk of making some people feel stupid by having to hold their hands (not literally... there's a pandemic going on, you know!) to walk them through what to click to work through the interface.

 

I don't want to discount how useful it has been to have these features added nor do I want to discount the difficulty in developing, testing, and releasing software... but separating delivery from pickup with absolutely no other features added would make a huge difference here. 

Message 9 of 100
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Square Community Moderator

While it's possible to offer pickup-only right now, it's not possible to offer delivery-only. Another workaround to consider is creating two separate categories and different pages for each - one for pickup and one for delivery. 

 

I don't have an update just yet, but we'll be sure to post in this thread when we have news to share about our pickup and delivery features. Thanks for the patience @kbc, and stay subscribed to be notified of new posts here!

Valentina
Community Moderator, Square
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Message 10 of 100
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I am trying to start online store for ordering for curside pick up.

 

This is a liquor store and requires payment at curb with a square terminal. Can i turn off the online payment option?

 

 

 

 

 

 

Message 11 of 100
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Square Community Moderator

Hey @ace1200 thanks for taking the time to post. I've merged your thread with an existing one that has the same feature request so we can keep all the posts in one place. Your feedback has been bubbled up to our Development Team, so please keep an eye out on this thread for any updates. Thank you!

AshleyK
Community Moderator, Square
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Message 12 of 100
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My store is not complete as of yet. In the meantime, I am trying to create a checkout link for a specific product. It is only allowing me to add shipping, but no pickup or delivery options.

 

Is there a way to fix this? 

Message 13 of 100
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Admin

Hi there @BigBearApparel. Thanks for joining the Seller Community!

 

I moved your post to this thread so you can take a look at @Valentina 's answer on the first page. She talks about the shipping and/or pick up set up.

Nika_S
Beta Community Manager, Square
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Message 14 of 100
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I do not shop products, but I offer curbside pick up. How can I shut off the shipping option. This is bad for my business because if I shut everything off I lose business through online curbside pick up orders. On top of that I am paying for the website. The brands I work with do not allow me to ship products 

Message 15 of 100
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Square Community Moderator

Hey @Prolificsupps and welcome to the Community.

 

I moved your post to an existing thread that goes over how to find your Pickup/Delivery settings to disable shipping. 

 

Check out @Isabelle_'s Best Answer.

Ashley C
Community Moderator, Square
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Message 16 of 100
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We'd like to offer a very limited delivery menu and not affect our pickup menu. Is there a way to select only specific items available for delivery and not mess with the pick-up options? Right now, Pick-Up and Delivery are too "integrated". Thanks!

Message 17 of 100
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Admin

Hey @guesthouse-

 

Thanks for posting in the Seller Community.

 

As of right now delivery and pickup fulfillment methods are not separated, therefore the items wouldn't be able to be assigned to a specific fulfillment method (delivery). As a temporary workaround, you could make categories for pickup and for delivery and use different pages for each.

 

Until then there’s not really a way to have anything be delivery-only. I moved your post over to this thread so you could keep an eye on updates we have for the delivery & pickup method separation feature. 

Isabelle she/her

Seller Community Manager, Square

Learn about the Super Seller program!
Message 18 of 100
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I still don't see delivery only..?

I'm confused by what pickup and delivery means. I want to deliver my products to my clients, not have them pick it up. I also won't be shipping them through the mail.

Any help?

Message 19 of 100
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Square Community Moderator

Hey there, @saraleahy

 

I moved your post to a board with a similar topic. 

 

Right now delivery and pickup fulfillment methods are not separated, so it cannot be assigned delivery only. 

 

Check out @Isballe_ 's post for a temporary workaround. You can keep an eye out for updates for possible separation.

 

 

Kassi
Community Moderator, Square
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Message 20 of 100
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@Tom I make bar soap at home. My business is a new one. I was only going to sell at local craft shows, but they have all been cancelled. I don't want to ship. I don't want people picking up from my house (my only location) and am not allowed to anyway due to bylaws. Is there a way to only offer Delivery as the fulfillment option?

Message 21 of 100
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