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Shipping rates by weight not calculating on total weight of order

I have added 2 items to my shopping cart, one weighing .9 lbs and the other weighing .2 lbs. This combined weight should bring me to the shipping rate I set for 1 lb and over, however when I checkout, it is only charging the shipping rate for up to .9 lbs.  I have tried just adding the item weighing .9 and the shipping calculates correctly at $6.75.  As soon as I add the second item, shipping is available for $3.75 for both items, which is the actual cost it would be for just the lower weight item.

Cathy Cyrulik
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Admin

@heavenlycolors1 Hmm this definitely doesn't sound right. Which items are the ones giving you trouble?

Bea_
Beta Community Manager, Square
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I actually figured it out, it was operator error. I had to remove the fallback rate.

Cathy Cyrulik
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Phew! Glad it wasn't something crazy @heavenlycolors1🙌

Bea_
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I'm having your issue and never had a fallback rate. Any advice?

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Square Community Moderator

Hello there @changamire 👋

 

I would love to help with your issue could you elaborate on your situation?

 

P.S. Welcome to the Seller Community  

JJ
Community Moderator, Square
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