- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Hi all,
I am having an issue with coupons on square online. I set up a coupon for ยฃ5.00 off but when a customer adds this to the basket it is discounting ยฃ5.01?
Anyone else had this issue.
Ash
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Thank you for all the screenshot @Ash176. I've flagged this to our team - once I have an update, I'll be sure to follow-up here immediately.
Community Manager, Square
Have a burning question to ask in our Question of the Week? Share it with us!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
After further investigation itโs seems to add 0.01 to the coupon if there is other items in the basket. If itโs multiple quantities of the same items the coupon amount is correct.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hi @Ash176, thanks for flagging this! This sounds like it could be a bug - would you mind sending me a screenshot of how the discounts are calculated with the coupon attached? Once I have that, I can check in with our eCommerce team to see how it can be resolve.
Community Manager, Square
Have a burning question to ask in our Question of the Week? Share it with us!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hi @tranguyen thank you for your reply.
It looks like the voucher is been divided by the number of items if it is different products. Please see screenshots. If you need any other info. Let me know.
thanks again,
Ash
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Thank you for all the screenshot @Ash176. I've flagged this to our team - once I have an update, I'll be sure to follow-up here immediately.
Community Manager, Square
Have a burning question to ask in our Question of the Week? Share it with us!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content