Feature Request: Allow customers to pay for third-party delivery orders using Square Gift Cards

[RoseLBF]

The title of this post has been edited from the original: Add Gift Card as payment option has disappeared from the checkout

The ability to enter a Square Gift Card as a payment option has disappeared from the checkout for delivery in my online store.  It is still an option when the customer selects Pickup.

This has worked flawlessly for weeks now, but suddenly disappeared.  How do I get it back?  All of my delivery orders are paid for by Gift Card!

[#2]

Yes, Square Gift Cards can now be used on In-House and On-Demand delivery orders! ✨ 

Let us know if you have any other questions about this, @MileHighProduce 🍅🥬🥕 

[#3]

Hi y'all! ✨

Dropping in to let you know that Square Gift Cards will now appear as a payment option for all In-House and On-Demand Deliveries orders. Please give our team a call if you are running into any troubles with this field appearing at the end of the checkout flow!

[oprego]

@ashc us square online customers have been hanging tight for months now on this - with no fix! It was NOT visible to users that this was not a feature available for online stores offering delivery, now we are sitting with unhappy customers and money tied up on gift cards purchased for our store which is not released to the store until redemption/activation by square.  Catch22 I guess for both us and the customer, and lack of support or resolution by square.

[CornerMobile]

Yall...

This is an issue that we have been waiting on a fix for since last summer.  We understand that the mods here have no real say in the matter, but we need a concrete update as opposed to just looping in other sellers who are just as flummoxed as we are.  It's not helpful.

We have angry customers who can't use something they paid for without jumping through a bunch of hoops.  We have customers wanting refunds for gift cards they got during the holidays.  We have badly needed funds wrapped up in these cards that people have decided are too much trouble to use. 

It is not just an inconvenience for a lot of us, it is dire.  It makes us look unprofessional and incompetent.  It is also making us look like dopes for sticking around with a company that cannot meet our needs.  It is becoming a deal breaker.

When I was selling face to face, I had zero complaints about Square.  None.  I like the hardware.  I like the analytics.  I like the intuitive UI.  Hell, I recommended it to other business owners because I liked the POS system so much.

That being said, I have found myself shopping around other merchant services lately.  I don't know when we are going to be open to the public again, and so I depend on the delivery service my business has pivoted to, and if Square is unable to deliver on this extremely basic function that has negatively impacted so many of us, I'm going to need some answers if the company wants to retain me as a merchant.

What is the status of the "featured request"?  Can we know about whether this is just an engineering issue, or if this is something that was tied up in Square's deal with a third party courier service?  If it is the former, what timeline are we looking at for a resolution?  If it is the latter, what progress has been made to ameliorate this conflict?

Once again mods, I appreciate the uncomfortable situation you are in with this particular issue.  We know there is not some magic wand to fix the problem, and likewise we know that yall aren't the ones who are at fault.

However, some transparency on yall's part would go a long way and so far we have received none.

[thetamalemanstl]

Eloquently and accurately stated. We (and we assume many others that aren’t commenting on this thread) are in the same boat as you. Hope there is a fix in the very very near future.  

[lodog]

+1 

It's disheartening that paying for an online/delivery purchase still isn't available in Square Online/Weebly. Yet another thing that makes this system feature-rich and WONKY as hell. How do I explain this to my customers?

[TheShop2712]

This reply was created from merging an existing thread: How to use gift cards bought through Square on our online ordering through 3rd party ecommerce

We offer gift cards through Square but our customers are unable to use them as form of payment when they go through the online ordering through our website powered by BentoBox. Does anyone have a workaround?

[Goldneye]

HI, after a quick Google search I did find this 2017 Square Discussion with no update.

https://www.sellercommunity.com/t5/Feature-Requests/Feature-Request-Square-Gift-Card-and-eGift-Card-....

[Valentina]

Accepting Square Gift Cards as payment for orders placed through third-party delivery platforms - such as Doordash - is currently considered a feature request that our teams are working towards supporting.

We'll be sure to post an update here when we have news to share in the future.
In the meantime, thank you for posting here and welcome to the Seller Community ✨

[lodog]

The problem for us is that we handle our own deliveries, yet customers can still not use gift cards because the gift card payment option is not available for ALL deliveries - not just third-party deliveries. Is it a feature request to have the gift card payment option enabled for in-house deliveries?

[PreOrder_Apps]

We're finishing the first open-source Square Website platform and are building in Delivery and Gift Card capabilities where you can use them. 

https://getpreorder.com 

We're an official Square Partner and almost done with the web platform. It'll probably be like $7/mo. and unlike everyone else we'll customize each one for the business based on the specific, unique needs they need for very affordable rates.

[CornerMobile]

So here is the obtuse, "I can't believe I give these people 4% of my revenue and pay a monthly subscription fee for categorically the worst ecommerce platform on the internet" workaround that we've been using:

Just collect the customer's order directly and send them a Square invoice.  They can use gift cards on that and you also skip the $.50/delivery order fee they charge for no reason.

It sucks, but I don't think that we are going to have a fix for this until Square renegotiates their contract with the third party courier services.