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How to Sell Online and Allow for Pickup Orders

This post was updated by a community moderator on April 20, 2020 to reflect app improvements and feature enhancements.

 

Hello Seller Community,

 

As COVID-19 news changes by the minute, the new reality of social distancing is setting in. We also heard from a few restaurant owners within the Seller Community and we wanted to offer some solutions that can keep your business running.

 

If your restaurant faces reduced foot traffic or if your local government instructs you to pause operations, our Square Online Store can help your business stay afloat by enabling you to take orders online for in-person pickup. We also expedited the ability for you to offer curbside pickup and local delivery.

 

How in-person pickup works:

  1. Your existing Item Library automatically imports into your Square Online Store.
  2. Customer orders made via Square Online Store connect directly with your Square Point of Sale system.
  3. You won’t have to change your current process and can go forward with accepting online orders quickly.

 

If you haven't tried Square Online Store, check out this video for a comprehensive setup guide. Store owners and similar businesses should check out our tutorial for retailers instead.

 

 

For more specifics on enabling these features, have a look at these resources:

 

As we band together to combat the spread of the coronavirus, I see how these efforts impact friends, family, and my favourite local businesses. If any other sellers have questions or insight on what's worked well so far — please weigh in below.

 

Hope this helps you navigate through the days ahead, and we'll certainly keep you updated as we're able to remove obstacles!

Helen
Seller Community Manager, Square
Find step-by-step help in our Support Center
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Re: How to Sell Online and Allow for Pickup Orders

We use square at farmer markets but are attempting online orders through our website “Wix” which unfortunately does not update our inventory when some one places an order for pick up later in the week while choosing to pay with cash when picking up the order. The obvious problem is that with out going in and marking the order as “paid” when it has not been paid ( in order for the inventory to update) we run the risk of over selling products that are in limited quantity?

if we moved our online store to square via weebly is this some thing that is rectified on your site? Wix is aware of this this but not making any attempt to change or fix it and we need this to work properly 

 

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Re: How to Sell Online and Allow for Pickup Orders

Hey @Nourishfarm -

 

Unfortunately, Square doesn't allow the option to pay at pick up yes. However, when your customer pays at the time they place their order, the Weebly powered Online Store syncs with your inventory in real time. Once your stock is depleted, your customer will see an OUT OF STOCK message until you've re-up your stock levels. 

 

 

Justin
Community Moderator, Square
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