Square/Weebly website down

[foodega]

our square website is down. auto support bot not helping

[fragrancesofede]

Anyone having issues with their Website Domain? I'm getting a "cannot reach this web address" statement no matter what I do.

[ashc]

Hey @fragrancesofede,

I moved your post to an existing thread where we discussed this outage.

We're updating the status page as we get updates in the big yellow banner at the top of the Community too for details. 

[TheGrainShed]

Ours is also down. It has been happening intermittently since Wednesday. I can't get our site to load right now actually.

[AshleyK]

Hi guys! I'm sorry that you're still going through this. We had another brief dip in custom domain webpages today as our Registrar had another outage. Things are since up and running. If you're still experiencing any trouble, definitely call into our Support lines so we can look at your account specifics in real time.

You can reach out directly to Customer Success at [Redacted]. Please keep in mind, you will need a customer code to get an advocate on the phone. Here is the link to get that code: squ.re/contactsqsupport

[BudderBath]

My site is also down now and I was planning my big launch sale for this morning. When will this be resolved?

[mrbcarmen]

my website is down...anyone else? 

[JustinC]

No issues reported. Check in with CS if you're still having issues. @mrbcarmen

[ellyrow]

I am having the same problem with my accounts, and the phone says it's only available Mon-Fri. Are there any ways to contact over the weekend?

[nika]

Sorry @ellyrow. We were experiencing some issues with Square Online yesterday, but everything should be working normally again.

[bbraya-7933]

seems like its down again, any suggestions

[BernadetteA]

Hi @bbraya-7933 It looks like we experienced a short moment yesterday evening where some Square sites were not loading properly. The engineers were able to find and resolve the error pretty quickly, and there should not have been anything that was needed from the seller's end. 

Is your site loading properly now? 

[Cartes19]

Mine says 404 page not found , and wanted to know what you did to get your website back on 

[mrbcarmen]

I've had that happen before. Sometimes when I go to my web editor and Publish my page again  it seems to reset it and it works again.

Try it and see if it helps. Otherwise you might need to get support to look into your webpage

[Ellie_]

Hi there @Cartes19 

I agree with @mrbcarmen, if you are still seeing a 404 page on your website, I recommend trying to republish the website. Typically a 404 page means the website is unpublished or there is an issue with the domain connection. Please let us know if you are still seeing that page after publishing. 

Also, welcome to the Seller Community! 🥳

[Britneysermon]

My website is still down 

[frances_a]

Hello @Britneysermon

Your website is up and running for us! 

But just in case, can you confirm the website address? We will take another look. 

P.S. Noticed it's your first post here in the Community, welcome! 🥳

We hope to see you around often.

[Annnnnnie]

Are sites all down now or is it just me that can't get into them? I would appreciate a turn around to get my new items posted and orders shipped.

[JJ_]

Hey there @Annnnnnie I just tested your site and it seems to be working as expected. Please let us know if you are still facing this issue. 

[Krisariazari22]

im not able to get into my site either. i just got off the phone with square and they said would be another 24 hours before i would know something .... help!!!!!

[micasadesabor]

my website is down I have a custom domain, and it just won’t load for any of my customers or myself. Please help